Tooling Services Order Specialist

Position: Tooling Services Order Specialist (Contract)
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Job Description:

What does your next challenge look like?

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation's digital and sustainable transformation.

In this context we are looking for a Tooling Services Order Specialist to join our team in Herndon, VA.

HOW YOU WILL CONTRIBUTE TO THE TEAM:

Customer Support 40%

Tool Lease

* Focal point of contact for our customers in Americas with regards to tool lease services

* Responsibility for processing the customer's request for tool lease quotations as well as incoming orders

* Ensuring a smooth progress of the order handling and following up according to customers' requirements

* Proactive notification of the customer about their order status

* Monitoring and reporting of customer KPI

Tool Sale

* Manage end
-to-end the interfaces between supplier, customer and internal organizations for all tool sales

* Follow-up with customers for tooling returns and warranty claims, accepting and recording feedback regarding damages.

* Support customer tool order packages; coordinates with tool services management in Hamburg to ensure orders are processed in an efficient and timely manner.

Internal Team Interface 40%

Tool Repair

* Generate customer order status reports and internal tool order status reports for customers and internal entities with updated information on order status

* Work closely with the local repair shops (ex: Hydro, Reel , etc.) and internal customers to ensure that tools are properly maintained, repaired promptly when necessary, and optimized for maximum efficiency

* Manage customer Lease return and Airbus stock (on-shelf) tools repairs and recertification

Reporting 20%

* Report status of available Airbus Prop. Tool recertification and lease return available inventory

* Collection, analysis and implementation of lessons learnt and corrective actions for missed tool lease/sale/repair opportunities.

ABOUT YOU:

Equipped with an Associates degree in Business Administration, Logistics, Procurement (or an equivalent combination of education and experience) and paired with professional experience ideally in Customer Service, we are looking for a team player with the following experience, skills and mindset:

* 3-5 years of experience in a customer service function

* Analytical skills and experience in developing reports and describing status of activities.

* Experience using G Suite

* Skilled in using Excel and/or Google Sheets

* Experience with SAP

* Strong technical background, attention to detail, and the ability to troubleshoot and resolve issues efficiently.

Physical Requirements:

* Onsite or remote:
On-site

* Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily

* Hearing: able to hear and to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily

* Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily

* Equipment Operation (personal computer, telephone, copies, fax machine, and…