Tooling Services Order Specialist

Customer Support 40% Tool Lease

• Focal point of contact for our customers in Americas with regards to tool lease services
• Responsibility for processing the customer’s request for tool lease quotations as well as incoming orders
• Ensuring a smooth progress of the order handling and following up according to customers’ requirements
• Proactive notification of the customer about their order status
• Monitoring and reporting of customer KPI

• Manage end-to-end the interfaces between supplier, customer and internal organizations for all tool sales
• Follow-up with customers for tooling returns and warranty claims, accepting and recording feedback regarding damages.
• Support customer tool order packages; coordinates with tool services management in Hamburg to ensure orders are processed in an efficient and timely manner.

• Generate customer order status reports and internal tool order status reports for customers and internal entities with updated information on order status
• Work closely with the local repair shops (ex: Hydro, Reel, etc.) and internal customers to ensure that tools are properly maintained, repaired promptly when necessary, and optimized for maximum efficiency
• Manage customer Lease return and Airbus stock (on-shelf) tools repairs and recertification

• Report status of available Airbus Prop. Tool recertification and lease return available inventory
• Collection, analysis and implementation of lessons learnt and corrective actions for missed tool lease/sale/repair opportunities.