Customer Service Representative II Baltimore, MD

Customer Service Representative II

We are looking for a Customer Service Representative II to support customer interactions in a fast-paced position based in Baltimore, Maryland. This role focuses on delivering courteous, efficient service across phone-based communications while helping customers with requests, questions, and order-related needs. The ideal candidate brings strong interpersonal skills, sound judgment, and the ability to manage a steady workflow with accuracy.

Responsibilities:

• Respond to inbound customer calls promptly and provide clear, attentive assistance for a range of service-related inquiries.
• Place outbound calls as needed to follow up on customer requests, confirm details, or provide updates on open issues.
• Enter orders and update customer information accurately within internal systems while maintaining attention to detail.
• Resolve routine concerns by identifying the issue, explaining next steps, and escalating more complex matters when appropriate.
• Deliver a positive service experience by listening carefully, showing empathy, and maintaining composure during challenging interactions.
• Coordinate with internal teams and staff members to ensure customer needs are addressed in a timely and effective manner.
• Maintain dependable attendance and manage assigned work during scheduled hours to support consistent service coverage.