Customer Service Representative

Customer Service Representative

Location:

Herndon, VA Fully Onsite

Pay: $20.00-$21.00/hour

Work Environment

- High-volume call center environment

- Approximately 40 inbound calls per day

- Fast-paced, metrics-driven setting

- Member-focused financial services support

Schedule:

Monday-Friday 8:00 AM-4:30 PM

Compensation and Benefits

Pay Rate: $20.00-$21.00/hour

Duration: 6-month Contract-to-Hire

If eligible, benefits may include:

- Medical, Dental, Vision

- Critical Illness, Accident, and Hospital coverage

- 401(k) Retirement Plan (Pre tax and Roth post tax contributions available)

- Voluntary Life & AD&D (employee + dependents)

- Short term and long term disability

- Health Spending Account (HSA)

- Transportation benefits

- Employee Assistance Program (EAP)

- Time Off / Leave (PTO, Vacation or Sick Leave)

About the Role

- Handle inbound customer service calls from members

- Process payments, transfers, and account-related transactions

- Assist members with online and mobile banking services

- Deliver exceptional service while meeting performance metrics

- Opportunity for long-term employment based on performance

Key Responsibilities

- Handle member customer service inquiries by phone

- Accurately process payments and transfers

- Assist with account maintenance and additional account services

- Support members with online and mobile banking questions

- Meet call quality, handle time, and after-call work standards

- Build trust and confidence through professional service

- Follow all compliance, security, and fraud prevention procedures

Required Skills & Experience

- Minimum 1 year of call center experience

- Strong customer service experience

- Ability to work in a fast-paced environment

- Strong communication and problem-solving skills

- Experience working with performance metrics

Top Skills - Must Haves:

- Call center experience

- Customer service experience

- Ability to handle high call volumes

- Professional communication skills

- Comfortable working onsite

Nice to Have

Skills:

- Banking experience

- Credit union experience

- Financial services experience

- Spanish bilingual proficiency

- Salesforce experience

Job Type & Location

This is a Contract to Hire position based out of Herndon, VA.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Herndon,VA.

Final date to receive applications

This position is anticipated to close on Jul 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team…