Tooling Services Order Specialist

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At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe. We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan. In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide. Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can‑do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

Tooling Services Order Specialist – Herndon, VA

• Focal point of contact for customers in the Americas regarding tool lease services
• Responsible for processing customer requests for tool lease quotations and incoming orders
• Ensure smooth progression of order handling and follow up according to customers' requirements
• Proactively notify customers about their order status
• Monitor and report customer KPI

• Manage end‑to‑end interfaces between supplier, customer, and internal organizations for all tool sales
• Follow up with customers for tooling returns and warranty claims, accept and record feedback regarding damages
• Support customer tool order packages; coordinate with tool services management in Hamburg to ensure orders are processed efficiently and timely

• Generate customer order status reports and internal tool order status reports with updated information
• Work closely with local repair shops and internal customers to ensure tools are maintained, repaired promptly, and optimized for maximum efficiency
• Manage customer lease return and Airbus stock tools repairs and recertification

• Report status of available Airbus prop. tool recertification and lease return inventory
• Collect, analyze, and implement lessons learned and corrective actions for missed tool lease/sale/repair opportunities

• Associates degree in Business Administration, Logistics, Procurement or equivalent education and experience
• 3‑5 years of experience in a customer service function
• Analytical skills and experience in developing reports and describing status of activities
• Experience using G Suite, Excel, and/or Google Sheets
• Experience with SAP
• Strong technical background, attention to detail, and ability to troubleshoot and resolve issues efficiently

• On‑site (not remote)
• Vision, hearing, speaking, equipment operation, carrying, lifting, pushing/pulling, sitting, squatting/kneeling, standing, traveling, walking – all daily as described
• Must use required personal protective equipment as per site and customer site

• Authorized to work in the U.S. without current or future need for visa sponsorship

Satair provides equal opportunities to all individuals seeking assignment with Satair without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.

By submitting your CV or application you are consenting to Satair using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Satair.

Visa sponsorship is not available for U.S. positions unless specified. Only applicants with current work authorization will be considered.