Tooling Services Order Specialist

Tooling Services Order Specialist – Herndon, VA

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At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe. We are on a mission to provide world‑class material solutions that keep aircraft flying and extend their lifespan. In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

• Focal point of contact for our customers in the Americas regarding tool lease services.
• Process tool lease quotations and incoming orders.
• Ensure smooth progress of order handling and follow up according to customer requirements.
• Proactively notify customers about order status.
• Monitor and report customer KPIs.

• Manage end‑to‑end interfaces between supplier, customer, and internal organizations for all tool leases.
• Follow up with customers for tooling returns and warranty claims.
• Support customer tool order packages; coordinate with tool services management in Hamburg to ensure timely processing.

• Manage end‑to‑end interfaces between supplier, customer, and internal organizations for all tool sales.
• Follow up with customers for tooling returns and warranty claims, accepting and recording feedback regarding damages.
• Support customer tool order packages; coordinate with tool services management in Hamburg to ensure orders are processed efficiently and timely.

• Generate customer and internal order status reports.
• Work closely with local repair shops and internal customers to ensure proper maintenance, prompt repair, and optimization of tools.
• Manage leasing return and Airbus stock (on‑shelf) tool repairs and recertification.

• Report on available Airbus tool recertification and lease‑return inventory.
• Collect, analyze, and implement lessons learned and corrective actions for missed tool lease/sale/repair opportunities.

• Associate’s degree in Business Administration, Logistics, Procurement, or equivalent combination of education and experience.
• 3‑5 years of experience in a customer service function.
• Analytical skills and experience developing reports and describing status of activities.
• Experience using G Suite.
• Skilled in Excel and/or Google Sheets.
• Experience with SAP.
• Strong technical background, attention to detail, and ability to troubleshoot and resolve issues efficiently.

• On‑site.
• Vision: read computer screens, reports, and engineering drawings.
• Hearing: participate in conversations and teleconference.
• Speaking: deliver information and participate in meetings.
• Equipment operation: personal computer, telephone, copies, fax, electronic .
• Carrying, lifting, pushing/pulling up to 30 lbs (14 kg).
• Standing, walking, squatting/kneeling, sitting for extended periods.
• Travel independently and on short notice.
• Use of PPE as required (safety shoes, glasses, hearing protection, respirators, gloves).

Authorized to work in the U.S. without current or future need for visa sponsorship.

Satair provides equal opportunities to all individuals seeking assignment with Satair without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.

By submitting your CV or application you are consenting to Satair using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Satair.

Satair is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

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