Customer Service Representative - Onsite
Job in
Herndon, Fairfax County, Virginia, 22095, USA
Listed on 2026-08-08
Listing for:
TEKsystems
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bank Customer Service, Bilingual
Job Description & How to Apply Below
100% on-site
About the Role
We are seeking a Member Services Representative with at least 1 year of call center experience to support high‑volume inbound member inquiries (approximately 40 calls per day). Ideal candidates bring strong customer service skills, preferably within banking, credit union, or financial services environments.
Key Responsibilities
+ Handle member inquiries while meeting performance metrics, including call handle time, call quality, and after‑call work.
+ Process a variety of transactions accurately and efficiently: payments, transfers, new account openings, online/mobile banking assistance, and more.
+ Begin with a focus on payment‑related transactions, expanding to additional responsibilities as proficiency grows.
+ Maintain a professional, trustworthy demeanor to build member confidence.
+ Follow all MSR policies and procedures.
+ Ensure compliance with operational, security, and fraud‑prevention standards to protect member assets.
Required Qualifications
+ Minimum 1 year of call center experience.
+ Strong customer service background .
+ Ability to manage ~40 inbound calls per day.
Preferred Skills
+ Spanish proficiency (highly preferred).
+ Salesforce experience (nice to have).
+ Prior experience in banking, credit union, or similar financial environments.
Employee Value Proposition
+ Official Credit Union of the Washington Commanders.
+ Top performers eligible for permanent conversion.
+ Voted Top Employer of Loudoun County three years in a row.
+ Competitive salary and benefits upon conversion.
Work Environment
+
Schedule:
Monday-Friday, 8:00 AM - 4:30 PM
+ Fully onsite role.
Business Need
This position is open due to major updates to debit and credit card systems, resulting in a significant increase in incoming member calls.
Job Type & Location
This is a Contract to Hire position based out of Herndon, VA.
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Herndon,VA.
Final date to receive applications
This position is anticipated to close on Aug 10, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.
We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and…
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