Customer Service Assistant

EVA Airways () is a distinguished 5-Star international airline headquartered in Taipei, Taiwan. In 2026, EVA Airways was honored with the SKYTRAX 5-Star Airline certification for the eleventh consecutive year. EVA Airways is also ranked eighth among ’s “Top 25 Safest Full-Service Airlines for 2026”, marking its 13th consecutive year of earning a place among the website’s global ratings for the safest airlines worldwide.

EVA Airways is continually growing and seeking passionate individuals to join our team across various functions and office locations. While prior experience in the aviation industry is preferred, we also welcome entry-level applicants who are eager to build a rewarding career in this dynamic field.

EVA Washington, D.C. Branch, near Washington Dulles International Airport, IAD, has immediate full-time openings for Customer Service. Experience related to the position is preferred but entry-level is also welcomed. Essential duties and responsibilities are listed below. Other duties may be assigned to meet business needs as required.

• 1. Comprehensive medical and dental insurance coverage plans (including spouse and children) and vision coverage plan (employee only) without premium costs. No premium cost for life insurance package and low premium cost for long term disability (optional).
• 2. 401(k) plan with company match.
• 3. Free and discount flight tickets for employee and eligible family members on EVA Airways and over 50 other major airlines.
• 4. Vacation begin to accrue from the first day of employment. Employees may earn up to 7 days of vacation in their first year, with accrual increasing based on length of service, to a maximum of 24 days per year.
• 5. 8 national holidays, 3 floating holidays, and 9-day paid sick leave.

• 1. Active listener with strong attentiveness to customer needs.
• 2. Willing and able to travel for business trips and attend job-related training overseas.
• 3. Possesses strong written and verbal communication skills.
• 4. Demonstrate problem-solving abilities and initiative.
• 5. Able to cope effectively with stress and frustration in a high-pressure environment.
• 6. Willingness to work overtime when necessary.

CUSTOMER SERVICE

• 1. Assist passengers with flight-related inquiries, including information on arrivals, delays, cancellations, reservations and general concerns.
• 2. Handle ticketing counter operations, such as issuing/reissuing tickets and managing special service requests.
• 3. Provide support to passengers regarding the Infinity Mileage Lands Frequent Flyer Program.
• 4. Respond to customer inquiries via call center and live chat.
• 5. Guide passengers in accessing EVA Airways’ website and online resources.
• 6. Deliver a positive customer experience by maintaining professionalism and a courteous attitude at all times.
• 7. Comply with federal and local government regulations and company policies.

Proficiency in English is required, with additional language skills in Mandarin and/or Vietnamese considered a plus.

EVA Airways is an Equal Opportunity Employer.