Customer Experience Escalation Specialist
Job in
Herndon, Fairfax County, Virginia, 22070, USA
Listed on 2026-09-01
Listing for:
Spotless Brands LLC
Full Time
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Management
Job Description & How to Apply Below
Spotless Brands LLC seeks a Customer Experience Coordinator to manage escalated customer concerns, processing refunds, and improving satisfaction through timely, professional follow-up. You will work with the customer service vendor as the main contact for escalated cases, ensuring quick resolution in a fast-paced environment.
This role emphasizes problem solving, clear communication, and courteous service when dealing with challenging situations, while supporting compliance with policies and
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