Sr Field Service Supervisor - Herndon, VA

Job Description

As a Sr Field Service Supervisor here at Honeywell, you will apply your leadership skills to drive team performance and customer service delivery levels. You will ensure engagement in new opportunities for market penetration, team deployment and sales growth through close collaboration with the dedicated account manager. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities.

You will drive and improve reporting procedures and collaborate with the district Senior FSS on financial results, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholders. You will act as mentor to train and develop future leaders.

• Supervise team activities and performance while maintaining hands‑on delivery activities
• Develop team and team members
• Identify opportunities for operational improvement through performance and business growth
• Assign and supervise service, spot and project work
• Collect, reconcile and report operational metrics to the SFSS and the customer liaison

• 5 years or more of hands‑on experience with technical troubleshooting and field service processes, providing guidance and support to field technicians to resolve complex service issues.
• 3 years of experience managing service schedules, performance metrics (KPIs), and customer satisfaction initiatives, with demonstrated success in meeting service‑level objectives.
• 3 years of experience utilizing field service management software and reporting tools to improve operational efficiency, resource utilization, and performance tracking.
• Must be U.S. Citizen.

• 1‑3 years of experience in a leadership role within field service management, overseeing service operations, workforce planning, and team performance.
• Technical certificate in Electrical, Controls, or IT, or 5+ years of experience in HVAC, fire alarm, building automation, and/or security systems.
• Bachelor's degree in Engineering or a related technical field preferred.
• Experience leading field service teams and driving operational improvements.
• Previous sales, customer success, or account management experience.
• Ability to influence and collaborate effectively across all levels of the organization.
• Demonstrated success in leading, coaching, and developing technical teams.
• Strong problem‑solving skills and ability to apply established standards and best practices.
• Knowledge of safety regulations and compliance requirements relevant to field service operations.
• US Government Security Clearance.

In addition to a competitive salary, leading‑edge work, and developing solutions side‑by‑side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer‑subsidized Medical, Dental, Vision, and Life Insurance;
Short‑Term and Long‑Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance;
Parental Leave, Paid Time Off (for vacation, personal business, sick time and parental leave), and 12 Paid Holidays.