Tooling Services Order Specialist

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at  Notice:
Know Your Rights:
Workplace Discrimination is Illegal Notice:
Pay Transparency Nondiscrimination (English) Aviso:
Transparencia en el Pago No Discriminación (Spanish).

Job Description:

What does your next challenge look like? At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe. We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan. In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures. If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

In this context we are looking for a Tooling Services Order Specialist to join our team in Herndon, VA.

• Customer Support (40%)
  • Tool Lease Focal point of contact for our customers in Americas with regards to tool lease services.
  • Responsibility for processing the customer's request for tool lease quotations as well as incoming orders.
  • Ensuring smooth progress of the order handling and following up according to customers' requirements.
  • Proactive notification of the customer about their order status.
  • Monitoring and reporting of customer KPI.
• Tool Sale
  • Manage end‑to‑end the interfaces between supplier, customer and internal organizations for all tool sales.
  • Follow‑up with customers for tooling returns and warranty claims, accepting and recording feedback regarding damages.
  • Support customer tool order packages; coordinates with tool services management in Hamburg to ensure orders are processed efficiently and timely.
• Internal Team Interface (40%)
  • Generate customer order status reports and internal tool order status reports for customers and internal entities with updated information on order status.
  • Work closely with local repair shops (e.g., Hydro, Reel, etc.) and internal customers to ensure tools are properly maintained, repaired promptly, and optimized for maximum efficiency.
  • Manage customer Lease return and Airbus stock (on‑shelf) tools repairs and recertification.
• Reporting (20%)
  • Report status of available Airbus Prop. Tool recertification and lease return available inventory.
  • Collection, analysis and implementation of lessons learned and corrective actions for missed tool lease/sale/repair opportunities.

• Associates degree in Business Administration, Logistics, Procurement or an equivalent combination of education and experience.
• 3–5 years of experience in a customer service function.
• Analytical skills and experience in developing reports and describing status of activities.
• Experience using G Suite.
• Skilled in using Excel and/or Google Sheets.
• Experience with SAP.
• Strong technical background, attention to detail, and the ability to troubleshoot and resolve issues efficiently.

• Onsite or remote:
  On‑site Vision: able to see and read computer screens and other electronic equipment, documents, reports and engineering drawings.
• Daily Hearing: able to hear and participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
• Daily Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
• Daily Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
• Daily Carrying: able to carry…