Accounts Receivable Manager

Description

Fran Connect is the leading enterprise software provider for franchise and multi-location businesses. For over 25 years, the Fran Connect platform has served as the sales, operations, and marketing backbone for over 1,500 brands and 350,000 units worldwide. Our customers include some of the most iconic names in franchising — SPARC/Authentic Brands (Forever 21), Tropical Smoothie Café, Authority Brands, and Papa Johns.

Backed by private-equity investor Serent Capital, Fran Connect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia, and Canada.

At Fran Connect, we believe great companies are built on great cultures — and that future success belongs to organizations willing to take meaningful risks, innovate, and evolve. We’re building a workplace where people are empowered to grow, contribute meaningfully, and embrace the future of work. As part of our AI-first mindset, we encourage employees to stay curious, explore emerging technologies, think creatively, and use AI to work smarter, move faster, and drive greater value.

If you’re looking for a place where your ideas matter, innovation and curiosity are rewarded, and the work you do will help shape the future success for our customers – you have come to the right place!

The Accounts Receivable Manager will oversee and execute Fran Connect’s global order to cash strategy for all customer accounts. The Accounts Receivable Manager will demonstrate superior customer account management competences by establishing and building strong customer relationships that ensure timely invoice payment (including the execution of a formal new customer onboarding program), adherence to payment terms and timely dispute resolution. The Accounts Receivable Manager will also identify customers who may pose collection challenges and minimize the number and amount of past due amounts.

In addition, the Accounts Receivable Manager will establish and cultivate effective relationships with internal cross-functional business partners (e.g., Sales, Customer Service, Operations, etc.) to help resolve customer billing and payment issues timely.

• Develop and implement global collection strategies that maximize cash flow and reduce invoice aging and bad debt.
• Proactively develop and maintain relationships with customer personnel as well as Fran Connect’s internal Sales and Customer Success personnel.
• Review/approve Net Suite Sales Orders to ensure they agree with contract terms and conditions and that invoice schedule and revenue recognition are set up in accordance with contract
• Manage the day-to-day maintenance of customer accounts including updating data, dispute resolutions/questions, payment postings, notes from interactions, write-off recommendations, delinquent account concerns, etc.
• Manage process to collect customer ACH and credit card payments, including preparing and uploading the required files to the bank and credit card processor websites
• Oversee the invoice generation and distribution cycle, ensuring invoices are issued accurately and timely in accordance with contract terms.
• Review/approve sales tax filings in Avalara and resolve any discrepancies identified. Lead effort to register jurisdictions requiring sales tax filings, including updating Net Suite accordingly.
• Identify and understand root causes for late-payment behavior, initiate appropriate action to correct behavior and elevate to management (as needed) for proper resolution.
• Develop and distribute reports that provide Fran Connect’s internal Sales and Customer Success teams with timely, targeted, and/or actionable information to allow them to support collection efforts.
• Support legal team and external collection agencies in their efforts to collect outstanding amounts.
• Develop and maintain key performance indicators such as Days Sales Outstanding (DSO), Average Days Delinquent (ADD), remediation success rates, number of customer contacts (e.g., emails/phone calls).
• Forecast customer collections and cash receipts to support the company’s cash flow forecasting.
• Le…