Housekeeping Supervisor

Westin, Dulles, VA
The Westin Washington Dulles Airport
2520 Wasser Terrace
Herndon, VA 20171, USA

• Responsible for the overall cleanliness of the hotel by maintaining an organized and efficient Housekeeping operation
• Prepares work schedules in accordance with forecasted occupancy
• Supervises the day to day activities of housekeeping staff
• Maintains familiarity with cleaning equipment; fills out requisition orders as necessary
• Oversees and conducts inspections of Public Space for efficiency and cleanliness
• Insures public space meets and exceeds customer expectations for the appearance of the hotel
• Provides staff with the skills training to provide value added service to customers
• Monitors service and teamwork on a regular basis and counsels associates as needed
• Insures that guest rooms are within the standards of AURO and franchise hotels
• Inspects all guest rooms each quarter; checks "In" house or "Stay-over Rooms" as necessary
• Writes maintenance orders as needed. Conducts inventories as assigned.
• Checks linen closets and carts for cleanliness and supplies
• Trains associates on proper cleaning techniques
• Uses 100 point inspection to ensure quality of rooms by inspecting rooms following cleaning by housekeepers
• Insures that all associates follow safety rules and procedures. Takes corrective action where required to improve safety of work areas
• Utilizes leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports
• Determines, communicates, and monitors achievement of standards of performance on a timely basis
• Maintains proper linen pars, chemicals, and amenity inventories
• Recommends purchases of products; remaining within budget
• Coordinates housekeeping work with other departments;
  Front Office, Engineering, Banquets, etc.
• Confers closely with the Executive Housekeeper at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required
• Coordinates staffing and payroll to conform with productivity and budgetary standards
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance

Equal Opportunity Employer
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