Guest Service Agent | Crowne Plaza IHG| Herndon, VA - Dulles Airport

Full-Time Guest Service Agent | Crowne Plaza by IHG| Herndon, VA - Dulles Airport

Job Category
:
Front Desk

Requisition Number
: FULLT
019272

Posted :
July 9, 2026
Full-Time
Rate : $17.25 USD per hour

Crowne Plaza Dulles
Crown Plaza Dulles | M81
2200 Centreville Rd
Herndon, VA 20170, USA

You will be at the center of the hotel's universe – the front office. We need someone to be the face at our front desk. Are you happy, outgoing, and able to wear a constant smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? If so, this could be the job for you.

In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check‑in to check‑out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast‑paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You’ll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. Most importantly, you must be a people‑person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don’t work well under pressure, this won’t be a great fit.

Sometimes you’ll be behind the desk – but also be prepared to move around because more than half of the time you will be standing or sitting, carrying and lifting up to 50 pounds, walking, bending and twisting, climbing stairs and more. You also must be able to accommodate varying schedules, including nights, weekends and holidays. In exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an ever‑growing hotel company.

Equal Opportunity Employer. Protected Veterans, Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.