NS2 Lead AI Platform Developer & Agile Lead- Hybrid: Herndon, VA

Overview

We help the world run better At SAP NS2, SAP is the global market leader for business software and related services. This is a hybrid position reporting to our Herndon, VA office a few days per week. Must be a US Citizen; access to customer data is required. All internals must have Manager’s approval to transfer.

You will be a founding member of the AI & Enterprise Data Observability (AIDO) unit at SAP NS2. Our mission is to pioneer Secure, Independent AI adoption. We are building the "Central Nervous System" that allows us to securely orchestrate, fine-tune, and enhance existing state-of-the-art models using proprietary NS2 data. Our goal is to create "Force Multipliers" for our workforce—transforming our cloud ecosystem into a smarter, self-healing, and predictive environment while strictly adhering to data security and independence.

You are the "Player/Coach" for the AIDO team. You will lead the technical development of AI agents while also serving as the Scrum Master—managing the backlog, facilitating sprints, and ensuring the team hits the 2026 Roadmap.

• Agent Development:
  Lead the build of GenAI agents using Lang Chain/Llama Index for "Root Cause Analysis" and "SOP Generation".
• Model Fine-Tuning:
  Operationalize the fine-tuning of RAG models using the datasets curated by the Data Engineer.
• Technical Mentorship:
  Guide the developers on code quality, architecture, and MLOps best practices.

• Servant Leadership:
  Coach the team in self-organization and remove blockers that hinder progress.
• Event Facilitation:
  Facilitate all Scrum events (Sprint Planning, Daily Stand-ups, Retrospectives).
• Velocity Tracking:
  Manage the burn-down charts and ensure resource mapping aligns with the delivery roadmap.

• Agile Mastery:
  Deep knowledge of Scrum framework (PSM certification preferred) and "Servant Leadership".
• AI Frameworks:
  Proficiency in PyTorch, Tensor Flow, Keras, and scikit-learn.
• NLP Expertise:
  Strong grasp of NLP techniques (NLTK, spaCy, Transformers) for processing unstructured text.

• Advanced Agile
  
  Certifications:
  
  Advanced Certified Scrum Master (A-CSM) or CSP-SM.
• GenAI Orchestration:
  Deep experience with Lang Graph or similar agentic workflows.
• SAP Ecosystem:
  Understanding of SAP Business Technology Platform (BTP).

• Mission-Oriented:
  You understand "Leader's Intent"—you focus on what needs to be achieved (Purpose & End State) and figure out the how with disciplined initiative.
• Builder Mindset:
  We are a startup unit within a mature enterprise. You must be willing to build from the ground up, moving from "Phase 0" foundation to "Phase 2" scaling.
• Trust & Safety:
  You value psychological safety and open communication (Back Briefs), ensuring we learn from failure rather than hide it.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in ERP software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We are committed to Equal Employment Opportunity and provide accessibility accommodations to applicants with disabilities. If you are interested in applying and need accommodation, please email Recruiting Operations Team:  For SAP employees:
Only permanent roles are eligible for the SAP Employee Referral…