Engagement Manager, WWPS ProServe DoD Shared Delivery Team

Description

Final date to receive applications:
Feb 14, 2026

This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud.

The mission of the DoD Engagement Management team is to “Deliver with Excellence: PLAN, EXECUTE, CONTROL, BUDGET, STAFF, and COMMUNICATE with Excellence.” We’re seeking a highly skilled and versatile Senior Engagement Manager to lead the delivery of complex cloud solution projects that make a real difference for our Department of Defense customers.

• High-Impact Mission Work:
  Lead large-scale technical projects with national significance that directly influence customer outcomes and AWS service offerings
• Technical & Strategic Leadership:
  Bridge business requirements with technical solutions while shaping service team roadmaps and partner offerings
• Force Multiplier:
  Become a thought leader who mentors others, elevates teams, and defines best practices across the organization
• Career Growth:
  Progress from leading complex projects to shaping cross-organizational technical strategies

• Lead technical functional teams composed of AWS, customer, and partner members
• Apply Engagement Manager best practices for delivery quality, engagement security, and sales-to-delivery transitions
• Facilitate release planning to align customer outcomes, set priorities, build roadmaps, identify risks, and organize work streams
• Validate scope to create engagement schedules, financials, and outcomes consistent with contracts
• Establish and enforce AWS Pro Serve Security Standards and Quality Mechanisms (e.g., Model Change Management)

• Develop understanding of engagement stakeholders and build effective relationships
• Discuss conditions of acceptance, contractual scope, financials, and timelines
• Leverage stakeholder relationships to drive timely decisions
• Escalate engagement issues effectively to internal and external stakeholders
• Support workshops and facilitate team collaboration

• Develop and deliver cloud strategies that establish technical capabilities driving business outcomes
• Define and clarify business and technical requirements, mapping them to customer objectives
• Employ multiple frameworks (Waterfall, Agile, Scaled Agile, ITIL, CAF, WAF) and product management principles
• Explain AWS products and services to help customers define and implement solutions
• Participate in architectural reviews and identify when principal reviews are required
• Validate that technical solutions meet business objectives and engagement goals

• Help teams foresee and manage risks and issues
• Work to resolve root causes of difficult customer or internal problems
• Ensure solutions are consistent with framework recommendations
• Make appropriate data-driven decisions and communicate these to leadership and customers

• Identify and resolve resourcing needs and delivery gaps
• Help onboard team members and establish team ways of working
• Hold team accountable for operational excellence (timesheets, reports, status updates)
• Help recruit and participate in the interview process
• Mentor and develop others to employ AWS engagement delivery best practices
• Train new teammates on engagement delivery and customer business outcomes

• Own engagement documentation
• Lead continuous improvement activities
• Identify gaps in AWS offerings and processes
• Create and enhance assets to improve efficiency and promote adoption
• Contribute to new capabilities and mechanisms (tools, delivery kits, best practices)
• Improve team efficiency and cross-team processes through automation

• Maintain appropriate certifications (AWS, agile practices, domain-specific, PMI)
• Develop expertise in relevant technical domains (migration, database, healthcare, financial services)
• Identify and work on pre-sales…