IT Asset Management Specialist

Overview

Working across the globe, V2X builds smart solutions that integrate physical and digital infrastructure from base to battlefield. We bring 120 years of mission‑support experience to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside clients here and abroad to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

• Lead the design, implementation, and maintenance of Software Asset Management programs on the Service Now platform, including license retention, governance, and compliance.
• Manage end‑to‑end IT Asset Management projects (hardware & software), conduct workshops, gather requirements, and develop solutions.
• Provide data‑driven insights and presentations to asset owners, operational IT teams, and executive leadership.
• Develop processes, build supplier/vendor relationships, and influence cross‑functional collaboration to achieve business outcomes.
• Prioritize and balance ITSM tasks (incidents, requests, changes) with project workloads (Agile and Waterfall).

• Administer and maintain the Service Now platform, including configuration, customization, and integration with other systems.
• Provide technical support, troubleshooting, and resolution of Service Now‑related issues.
• Collaborate with stakeholders, assess current processes, define solution requirements, and configure Service Now accordingly.
• Assist with story creation, documentation, and knowledge transfer.
• Lead the development, implementation, and maturation of processes to manage all software, hardware, and cloud assets across the Enterprise.
• Manage IT software, hardware, and service agreements; interpret licensing terms, reconcile license positions, renew, and ensure compliance.
• Configure, customize, and code all areas of the IT Asset Management product line, including SAM Professional, HAM Professional, Procurement, CMDB, Client Software Distribution, and Cloud cost management.
• Stay informed on software licensing models and industry trends to optimize costs and inform decision‑making.
• Design and own technical solutions on Service Now, providing administration, development, and maintenance.
• Develop and implement policies, procedures, and best practices for software asset management to optimize utilization and minimize risks.
• Conduct regular audits and assessments to ensure accuracy and completeness of software asset records.
• Identify opportunities for process improvement and automation within Service Now and asset management practices.
• Streamline workflows, eliminate bottlenecks, and enhance efficiency to maximize IT investment value.
• Provide training and guidance to IT staff and end‑users on Service Now and asset management processes.
• Create and maintain documentation, knowledge articles, and user guides to support operations.

• Education
  :
  Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.
• Experience
  :
  • At least 7 years in IT asset management.
  • At least 4 years in Service Now development.
  • Lead at least one full‑lifecycle Service Now implementation involving IT Asset Management.
  • Strong understanding of ITIL framework and IT service management processes.
  • Proficiency in Service Now administration, configuration, and development.
  • Excellent understanding of implementation methodologies/SDLC (e.g., Agile Scrum, Waterfall).
  • US citizenship required.
• Desired Qualifications
  :
  • Service Now certifications (System Administrator, CIS HAM, CIS SAM) required; additional ITOM certifications preferred.
  • ITAM certifications, ITIL V4 certification, or related certifications preferred.
  • Analytical and problem‑solving skills, ability to streamline workflows and automate processes.
  • Strong vendor negotiation and contract management abilities.
  • Proficiency with scripting (e.g., JavaScript) and workflow automation tools.
  • Experience with data analysis tools (Excel, reporting/visualization tools).
  • Familiarity with SAP S/4
    
    HANA, Microsoft Azure, or other cloud services.
  • Effective communication, prioritization, collaboration, and cultural sensitivity.

• Competitive…