Principal Specialist Seller, Amazon Connect Sales & GTM Team - WWPS

Overview

Description of this position within the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Transform constituent experiences for non-profit organizations via Amazon Connect. As a key member of the team, you ll enable organizations to streamline complex communication challenges and drive innovative technological adoption across our healthcare customers. Amazon Connect is a fast-growing service in the AWS portfolio and a leader in the Contact Center as a Service (CCaaS) space.

• Drive revenue growth and market penetration for Amazon Connect solutions across healthcare customers
• Develop and execute comprehensive sales strategies targeting enterprise-level accounts
• Build and nurture strategic relationships with key stakeholders at CxO levels
• Collaborate with Solutions Architects, field teams, and Partner ecosystems to extend solution reach
• Create compelling value propositions that demonstrate tangible business outcomes

Your day will be a blend of strategic relationship building, technical exploration, and collaborative problem-solving. You ll engage with senior executives, technical architects, and innovative partners to design transformative solutions that drive organizational improvements.

We are a passionate group of customer experience and AI enthusiasts dedicated to reshaping how organizations interact with their customers. Our team is at the forefront of cloud communication innovation, working collaboratively to deliver solutions that make meaningful impacts across industries.

Diverse Experiences — AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don t let it stop you from applying.

Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

We re continuously raising our performance bar as we strive to become Earth s Best Employer. That’s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices  strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve.

• Bachelor s degree
• 7+ years of sales or sales management in infrastructure or cloud technology experience
• Experience with partner sales and/or alliance development in the software/technology industry
• 5+ years of contact center experience, or experience in the customer service/contact center industry

• Experience negotiating complex deals with customers and partners or equivalent
• Experience developing customer relationships and influencing key decision-makers
• 5+ years of exceeding quota and key performance metrics experience
• AWS Certification (Cloud Technologist, Solutions Architect, Sys Ops Administrator, Developer)
• Experience with non-profit organizations (membership organizations, charities, credit unions)
• Ability to engage with senior customer executives (e.g., CIO, CTO), build strategic relationships, and help customers execute on large-scale engagements
• Deep CX background with extensive knowledge of Contact Center, VDI, or Unified Communications business

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit…