ServiceNow Lead

Service Now Lead

Job Location s: US

Requisition :

Position Category:
Engineering

Clearance:
Public Trust

We are seeking an experienced and proactive Service Now Lead to oversee the design, implementation, and support of Service Now modules across the organization at a large Enterprise scale. The ideal candidate will have a proven track record in engineering and administrating Service Now in a Dev Sec Ops  cloud environment.

The lead must have deep familiarity with multiple Service Now modules (ITSM, ITOM, CMDB, etc.), and strong leadership skills. This role also requires a solid understanding of digital infrastructure and AWS cloud environments with proven experience to develop APIs to integrate Service Now to multiple SaaS tools.

As a Service Now Engineer Lead, you will work closely with cross‑functional teams, including IT Operations, Security, and Dev Ops, to ensure Service Now aligns with our business and platform needs. It is required to be able to take requirements, develop solutions, document thorough Agile or Project Management plans and lead a team to meet deliverables and outcomes on time. You will be working with a federal customer and collaborating closely with the Account Program Manager to ensure successful delivery, alignment with requirements, and customer satisfaction.

This position requires you to create and deliver presentations to the customer in addition to having development and engineering skills.

• Service Now Development and Automation
• Developing using a Dev Sec Ops  model
• Building integrations
• Automating workflows
• Writing server‑side and client‑side scripts
• Creating and modifying tables
• Integrated Enterprise Platform
• Support the integration of Service Now with other critical Enterprise Services like Git Lab CICD and Datadog.
• Create Service Now Automated Workflows providing advanced integration capabilities eliminating manual tasks
• Cloud & AWS
• Support and integrate AWS infrastructure components within Service Now modules (e.g., discovery, monitoring, automation).
• Help develop automation and orchestration using Service Now for AWS environments.
• Building user‑friendly forms and reports
• Work closely with Infrastructure and Cloud teams to maintain accurate asset and configuration data.
• Ensure CMDB is current and accurately reflects the on‑prem and cloud environments.
• Service Now Implementation & Management
• Lead the end‑to‑end implementation, configuration, customization of Service Now modules, and integration with other tools via APIs, etc.
• Design, solution, and develop technical documentation.
• Lead Agile or Project Management planning sessions and present the progress on activities as well as accomplishments.
• Lead other team members to ensure deadlines are met.
• Drive the adoption and optimization of ITSM, ITOM, CMDB, and other relevant Service Now capabilities.
• Develop and maintain workflows, automation rules, integrations, and reports.
• Serve as the primary point of contact for all things Service Now within the organization.
• Make key strategic decisions to retaining current process and practices vs. adopting of Service Now best practices.
• Leadership & Team Management
• Create and deliver presentations to the customer.
• Provide technical leadership to a team of Service Now administrators and developers.
• Guide project planning, resource allocation, and prioritization for Service Now initiatives.
• Collaborate with business stakeholders to gather requirements and translate them into functional solutions.
• Process Improvement & Governance
• Define best practices and governance for Service Now use across departments.
• Identify opportunities to improve efficiency, automation, and user experience.
• Maintain compliance with ITIL and organizational standards.
• Communications
• Communicate clearly and consistently with both internal teams and external customers to ensure alignment, transparency, and success of Service Now‑related projects.
• This position is customer‑facing and requires presenting ideas to the customer.

• Bachelor's degree and 8 years of experience or 12 years of experience and a HS Diploma/Equivalent.
• 8 years of hands‑on experience with Dev Sec Ops  Engineering and…