Concur Customer Success Manager

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

The Concur Customer Success Manager is responsible for managing client relationships with stakeholder agencies aligned with the deployment and ongoing operations of the GO.gov solution. This role ensures successful onboarding, adoption, optimization, and long-term value realization for clients by acting as a trusted advisor, product expert, and primary point of contact. The consultant partners closely with clients to understand business needs, resolve issues, drive platform optimization, and support ongoing growth and retention.

Responsible for onboarding and supporting Concur clients, building stakeholder relationships, advising on best practices, monitoring adoption, leading success reviews, supporting Concur Expense & Travel, and driving process and platform improvements.

• At least 3 years of experience in one or more of the following:
  • SAP Concur consulting or administration
  • Customer Success or Account Management (SaaS)
  • Travel & Expense or AP Automation systems
• Hands‑on experience with SAP Concur
• Understanding of expense policies, approval workflows, and compliance requirements
• Familiarity with integrations (ERP, HR, travel booking tools) is a plus
• Ability to analyze usage data, reports, and client KPIs

• SAP Concur certifications (Expense, Travel)

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.