HW Commodity Specialist, InfraOps Planning & Sourcing

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS’ Infrastructure Supply Chain & Procurement (AIS) organization works to deliver solutions to source, build, and maintain socially responsible data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS.

Join our team and be a part of history as we deliver results for the largest cloud services company on Earth! We seek an Inventory Planning Support Tech in the data center operations space.

• Triage inflow and outflow of break/fix tickets for the Global Inventory Planning team. Validate ticket part request against bill of material. Update and reassign pending break/fix tickets with part recommendations.
• Monitor and review inbound purchase order data, track inbound deliveries and ensure logistics receiving accuracy within the inventory management and financial systems.
• Engage Logistics teams regarding inventory discrepancies and obtain an estimated part delivery time to site.
• Log delivery issues into a tracker for fulfillment/ordering escalation and resolution.
• Monitor report, to update ticket coding inaccuracies and update delivery status, tracking details, and ETAs within ticket.
• Interface with Global Planning team members regarding part availability and ticketing trends.
• Work closely with global Logistics teams for domestics and international inventory part transfers.
• Provide updates and feedback to internal and external teams on a daily basis.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Respond promptly to customer inquiries.
• Sustain productivity metrics while managing multiple assignments at once, deal with ambiguity and rapidly-changing priorities.

You will be part of the AWS Supply Chain team working with Global Stakeholders, Data Center Operation, TPMs, and System Engineers to address inbound tickets within a 3-day SLA. Our Inventory Planning Support Tech, at times, will be the first point of contact for our Infra-Ops teams globally. In this role you will communicate often with operational teams who require guidance or deep dives associated with part availability, part allocation details, and statuses of tickets pending triage.

Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which…