Technical Program Manager - Infrastructure Remediation, AMER Data Center Risk Program

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As AWS expands its Global Data Center footprint our infrastructure standards continue to rise. We seek a Technical Program Manager (TPM) to drive remediation of issues found during our audit program. You'll work with multifunctional regional teams in the Americas, driving the teams to mitigate and ultimately remediate risks from both Amazon owned Data Centers and Colocation Data Center providers. The role requires expertise in Data Center Infrastructure and operations, Program Management and analyzing complex data from multiple sources to form and present coherent strategies for our Global portfolio.

You'll need excellent written and verbal communication skills with experience reporting out progress at an SVP level. Tolerance of ambiguity is a must as is the ability to deliver results under tight timelines.

An ideal candidate will possess 5+ years of experience in program management in the context of managing complex, cross‑functional programs. An Engineering or other relevant Bachelors degree is required along with strong interpersonal and communication skills needed to influence multiple stakeholders and technical subject matter experts. A talent for successfully delivering programs while effectively managing large capital budgets is essential.

You will work comfortably with stakeholders from multiple teams, align priorities and ensure all stakeholders work towards and deliver key milestones necessary for delivering data center infrastructure remediation for our customers at the right time and cost. Technical competency, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role. You will clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross‑functional and remote teams.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career…