Senior Technical Program Manager, Infrastructure Reliability and Quality; IRQ

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• Own and execute end-to-end quality and reliability qualification and sustaining programs for highly complex, mission-critical mechanical and power generation products
• Learn and understand the AWS data center lifecycle specific to Data Center Engineering, globally
• Project manage the IRQ Engineering NPD portfolio across scope, schedule, budget, resources, quality, risk, and reporting
• Interface with Quality and Reliability Engineering teams to promote and standardize work-product inputs/outputs globally
• Sync with TPMs and Product Managers to align reliability and quality deliverables to major NPD program milestones
• Develop technical reliability and quality evaluation plans for mechanical and power generation product portfolios with engineering teams
• Work with external partners (reliability labs, OEMs, CMFs) to facilitate testing, qualification, and analysis
• Own product reliability and quality readiness at each NPD gate
• Own supplier readiness for NPDs
• Estimate and manage budget requirements per project; work with NPD teams to allocate resources
• Manage project timelines and report progress bi-weekly to executive leadership and key partners
• Build and present program-level metrics and status to executives on a regular cadence
• Develop business cases to align internal and external leadership on the most effective path for quality and reliability program management
• Drive internal team members and remove roadblocks for product qualification
• Build strong end-to-end team processes and mechanisms

• Experience managing programs across cross-functional teams, building processes and coordinating release schedules
• 7+ years of technical program management experience
• 7+ years of experience in highly technical engineering roles in quality, design, or reliability for mechanical products
• Bachelor's degree in Mechanical or Electrical engineering

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPIs/SLA’s used to drive multi-million dollar businesses and reporting to senior leadership
• Lean Six Sigma Experience
• Experience building and managing program-level dashboards and reporting, with proficiency in tools such as Smartsheet, Power BI, Tableau, or equivalent platforms

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is $ – $ USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Location:

USA, VA, Herndon. Job :

A.