SAP NS2 CAS Services Manager
Listed on 2026-05-01
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IT/Tech
IT Consultant, Technical Support, Systems Analyst, Cloud Computing
SAP NS2 CAS Application Services Manager
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
COMPANY DESCRIPTION
SAP is the global market leader for business software and related services, and SAP National Security Services Inc. ® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
Must be a U.S. Citizen; SAP NS2 does not offer Visa sponsor ships for this role. All internals must have the manager’s approval to transfer.
SAP NS2 is seeking a CAS Application Services Manager (ASM) for the CAS Delivery Team.
PURPOSE AND OBJECTIVES
Implementing best-in-class operations procedures to manage business processes in Cloud and SAP HANA environments is the key challenge for SAP and its customers. A key service for customers during the operations phase at NS2 is the SAP Cloud Application Services (SAP CAS). The mission of NS2 CAS Delivery is to maximize customer success in the run phase of the SAP software lifecycle by taking over responsibility for smooth end to end operations and lowering customers total cost of operation.
CAS offerings provide company-specific post-implementation support, optimization, and improvement to manage day-to-day application, technical and database operations in a secure cloud environment.
The ASM brings expert technical and/or application knowledge to help manage the delivery of standard and custom CAS Packages for our NS2 Cloud customers. You will be responsible overseeing the operation and maintenance of technical SAP landscapes.
GENERAL RESPONSIBILITIES- The ASM is responsible for managing the delivery of standard and custom CAS Packages for secure NS2 Cloud Customers.
- Ability to own, lead and coordinate operational tasks.
- Deep dive on issues, with ability communicate complex recommendations to customer leadership.
- Bachelor’s degree in Engineering, Management Information Systems, or Science (Mathematics, Computer Science, Chemistry, Physics, etc.).
- Good understanding of general programming concepts, infrastructure concepts and operating systems, and general database knowledge.
- Strong customer-facing experience.
- Excellent oral and written communications skills in English, with the ability to effectively interact with all levels of customers and management, both internal and external.
- Ability to work independently and take ownership of assigned tasks.
- Ability to establish solid working relationships with clients.
- Presentation, communication, and conflict management skills.
- Technical knowledge/experience within the area of SAP S4
HANA Foundation and SAP HANA - Handle sensitive escalated customer issues in team environments and individual-driven actions (incident solving or real-time support) in cooperation with experienced support engineers if necessary while maintaining high customer satisfaction.
- Management and oversight of weekend support and 24x7 support activities as required.
- Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests.
- Drive improvement of Knowledge quality in the area of expertise, both internally & externally.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one…
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