Sr. TPM, Serviceability GPO, Availability Serviceability Team

Description

At AWS, we are working to be the most customer‑centric company on earth. The Data Center Maintenance & Tooling team works with the hundreds of AWS data centers around the globe to deliver the highest quality and lowest cost physical security, availability, capacity, and scaling results for our customers. Our aim is to standardize operations globally by delivering tools, policy, processes and procedures to our internal teams.

The team is seeking a Technical Program Manager to solve innovative problems via business process and technology innovations. They will be a highly visible leader that will own the communication, coordination, and execution of a multi‑year program vision, enabling operators and engineers to make informed decisions for maintenance of data center facilities.

The team of TPMs works with senior product and engineering leaders to define strategy and requirements, design, coordinate, and execute technical solutions that scale globally. Managing numerous complex systems they make appropriate trade‑offs between business and technical constraints, clearly communicate goals, roles, and responsibilities, identify opportunities to converge overlapping technical efforts, and drive long‑term strategy.

• Manage operational relationships with support teams and internal operations business partners to drive increased performance.
• Demonstrate analytical and quantitative skills and use hard data and metrics to back up assumptions and develop business cases.
• Effectively interact and collaborate with customers, project sponsors, Technical Product Managers, and multiple internal teams to define and deliver complex solutions.
• Proactively recognize and drive opportunities to simplify processes.
• Contribute to and influence technical designs.
• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.
• Lead the effective and efficient delivery of large, complex technical projects and programs.
• Anticipate bottlenecks, provide escalation management, make trade‑offs, and balance business needs with technical constraints; identify, assess, track and mitigate issues and risks at multiple levels.
• Create, maintain, and disseminate program information to stakeholders.
• Travel up to 25% of the time.

In this role, you will own the development and implementation of global standards for liquid cooling systems across AWS data centers. As liquid cooling technology scales rapidly across the fleet, you will define global serviceability requirements including maintenance, spares, training and certification requirements. You will coordinate with Field Engineering and product teams and drive operational readiness for new liquid cooling deployments to ensure liquid cooling infrastructure is maintained safely and reliably at global scale.

• 5+ years of technical product or program management experience.
• 7+ years of experience working directly with engineering teams.
• Experience managing programs across cross‑functional teams, building processes and coordinating release schedules.
• 5+ years of analytical, quantitative, communication, and presentation experience.

• 5+ years of project management disciplines including scope, schedule, budget, quality, and risk and critical‑path management experience.
• Experience managing projects across cross‑functional teams, building sustainable processes and coordinating release schedules.
• Experience defining KPIs/SLA’s used to drive multi‑million‑dollar businesses and reporting to senior leadership.
• 5+ years of industrial or commercial engineering in mission‑critical facilities including, but not limited to, data centers, power generation, or oil and gas facilities experience.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

We are an inclusive culture that empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, dental, vision, prescription, basic life & AD&D insurance and supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Learn more at .

Location:

USA, VA, Herndon - $ to $ USD annually.

Company:
Amazon Data Services, Inc.

Job : A