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IT Support HelpDesk/Support Technical Support

Tier 1 Help Desk Technician - Customer-First Support & Growth

Job in Herndon, Fairfax County, Virginia, 22070, USA
Listing for: Ironbow
Full Time position
Listed on 2026-05-19
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 22.36 - 24.04 USD Hourly USD 22.36 24.04 HOUR
Job Description & How to Apply Below
Ironbow in Herndon, VA is looking for an IT Help Desk Support Technician Tier 1 to provide exceptional customer service to federal clients, mainly the Department of Justice. This role involves troubleshooting technical issues, maintaining a calm demeanor, and ensuring user satisfaction. The ideal candidate possesses 2+ years in IT support, excellent communication skills, and IT certifications. The position offers a salary range of $22.36 - $24.04/hr based on experience, and supports local travel up to 20%.
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