SAP NS2 TSM Manager

Overview

This is a people manager role that will manage a team of Technical Service Managers supporting NS2 RISE PCE customers. Each Technical Service Manager supports multiple customers and is supporting delivery as a customer facing role. TSMs own the customer landscape and advise on critical and complex landscape changes during life cycle management.

• As a people manager, you are primarily responsible for the management and advancement of a team with technical background.
• Being accountable for TSM delivery and support of customers ensuring high quality of customer engagement and satisfaction.
• Responsible for managing, developing, and further growing the teams of employees at all levels of experience, operating in a dynamic and fast-growing business environment.
• Strong strategic thinking with active collaboration and relationship with stakeholders in the across multiple teams within NS2 and SAP.
• Communication with customers and SAP-internal stakeholders including C-level.
• Excellent delivery & engagement management, relationship building and de-escalation skills.
• Facilitating and leading initiatives/programs which include effective interaction with senior leadership in NS2 & SAP.
• This is a customer-facing role and would require about 30% travel.

• Bachelor’s degree or higher in one of the following areas:
  Computer Science, Engineering, Information management with Project Management certification.
  
  Years of experience can be used in lieu of a degree
• Strong customer service focus and C level communication, and experience in the cloud business
• Successful track record of leading strategic projects
• Strong knowledge and hands on experience in SAP Basis/HANA is a mandatory
• Excellent technical project management experience in major activities like OS/DB migrations, upgrades, Datacenter migration etc
• Ability to work under pressure and constantly add value to customer and within NS2 & SAP
• Previous management experience strongly preferred

• 8+ years experience with customer facing SAP Technology Consulting (e.g. Basis Admin, DB Admin, Migrations, Upgrades, Business Continuity, Operations etc.) in large-scale customer environments.
• 8+ years experience with solution design, enterprise architecture and SAP implementation.
• 4+ years’ experience in technical project management for SAP Operations or Implementation
• Understanding of United States Government Cloud System Requirements (NIST, ITAR, FedRAMP, etc)
• Experience working with Aerospace and Defense customers is a plus
• Experience with IaaS Providers (AWS, MS Azure or GCP) and data centers is a big advantage.
• SAP Net Weaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.
• Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.
• Cloud security including Cyber Security, Encryption, and key management knowledge is a plus.

Note:

The job description is meant to be a guideline. It is not exhaustive, and we will expect the selected candidate to show flexibility and eagerness to undertake varied tasks and projects.

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