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Lead Help Desk Manager Federal Support
Job in
Herndon, Fairfax County, Virginia, 22070, USA
Listed on 2026-05-22
Listing for:
Ironbow
Full Time
position Listed on 2026-05-22
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Ironbow is seeking a Help Desk Manager to lead operations at their DOJ Call Center in Herndon, VA. This role emphasizes delivering exceptional customer support, managing Tier 1 Technicians, and ensuring compliance with contractual requirements.
With a focus on improving customer experiences and collaboration, the successful candidate will have 8+ years of leadership experience. Certifications like CCSP or MCP are required within 60 days post-hire. A hybrid schedule may be possible based on client approval.
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