Sr. Customer Solutions Manager

Description

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their transformation journey to the AWS cloud. The successful candidate will design and execute strategic migrations, build modern, cloud‑native solutions, and provide an end‑to‑end frictionless cloud adoption experience. As a CSM, you are a strategic business leader who uses technical expertise, program management, and organizational change skills to problem‑solve, challenge the status quo, and align cross‑functional teams—including sales, solution architecture, enterprise support, product development, professional services, and partners—to deliver customer success.

You will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end‑to‑end customer cloud journey, spanning IT teams, executives, and business units.

• Contribute to business and technical discussions and ask relevant questions to uncover dependencies.
• Work across multiple technology domains (compute, hardware, network, software, big data, security) and focus on at least one area with depth of knowledge.
• Balance customer needs with engineering constraints, incorporating requirements into recommendations.
• Convey detailed technical knowledge (verbal, written, and diagrammatic) to internal and external teams.
• Provide guidance on best practices during customer technical discussions.
• Identify patterns and connections to improve program/process efficiency and leverage existing solutions.
• Demonstrate understanding of relevant services, products, or industry technology.

• Bachelor’s degree in science, technology, engineering, math, business, or equivalent.
• 7+ years leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, and successful program completion.
• 4+ years of customer‑facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.
• Travel up to 30% of the time.

• 2+ years of professional work experience with AWS services or other cloud offerings.
• Experience with problem solving and disruptive innovation, developing technology programs, and working across customer organizations.
• Experience implementing cloud services, including migrations and modernization projects.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or driving collaborative projects from conception to delivery.

Compensation ranges (annual):

• USA, CA, San Francisco: $ – $ USD
• USA, CA, Santa Monica: $ – $ USD
• USA, NY, New York: $ – $ USD
• USA, VA, Herndon: $ – $ USD
• USA, WA, Seattle: $ – $ USD

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.