O&M Division Manager – IT​/OT Operations; Hybrid

Akima Global Technology (AGT) seeks an Operations & Maintenance (O ) Division Manager to provide strategic and hands‑on operational leadership for TSA TOMCAT enterprise IT/OT services across geographically dispersed, mission‑critical environments. The role serves as the operational integrator across all service areas, ensuring seamless coordination, service continuity, and mission assurance across the enterprise.

• Provide strategic leadership across all O  functional areas.
• Serve as primary interface with Program Manager and Government stakeholders.
• Oversee Critical Incident Management (24x7 operations, escalation, reporting).
• Lead Network Services (LAN/WAN, monitoring, performance, security).
• Manage Change, Configuration, and Release Management processes.
• Direct Disaster Recovery and COOP planning, testing, and execution.
• Oversee Communications Services (voice, video, messaging, collaboration platforms).
• Manage On‑Premises and Data Center Operations (servers, storage, virtualization).
• Lead Cloud Services (AWS, Azure, hybrid environments, cost optimization).
• Oversee Testing Services (functional, performance, security testing).
• Enforce SLA compliance and deliver comprehensive performance reporting.
• Support cybersecurity compliance (FISMA, NIST, DHS requirements).
• Develop and execute workforce strategy, including staffing, training, and cross‑functional alignment to ensure resilient, scalable operations.
• Ensure operational resilience through cross‑trained teams, standardized processes, and continuity planning to maintain mission performance during workforce fluctuations or high‑tempo operations.
• Own SLA performance across service areas, driving accountability, performance optimization, and continuous service improvement.

• Ability to obtain and maintain DHS suitability and any required clearances.
• Bachelor’s degree in IT, Computer Science, or related field.
• 10+ years of IT O  experience, including 5+ years in leadership.
• 5+ years of experience managing enterprise IT environments (on‑prem, cloud, hybrid).
• Proven experience leading 40+ personnel across multi‑disciplined programs in a high‑tempo, mission‑critical environment.
• Strong knowledge of ITIL v4 and IT Service Management frameworks.
• Experience supporting 24x7 mission‑critical operations.
• Prior experience supporting TSA programs or DHS operational components.
• Master’s degree in IT, Computer Science, or related engineering field.
• PMP, ITIL v4 Intermediate and/or Agile/Scrum certifications.
• Experience with cloud platforms (AWS, Azure, Gov Cloud), hybrid environments, and cloud O  models.
• Understanding of TSA enterprise architecture, Zero Trust principles, and cybersecurity directives.

The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full‑time and part‑time employees.

Job :

Work Type:
Hybrid

Pay Range: $150,000 - $190,000