ServiceNow Business Analyst - SPM
Listed on 2026-05-27
-
IT/Tech
IT Consultant, Systems Analyst, Technical Support, IT Business Analyst
Overview
Windward Consulting is an Elite Service Now Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.
Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.
Windward is seeking a highly skilled and experienced Service Now Business Analyst – SPM to play a key role in the successful implementation and adoption of Service Now applications across the organization. This role bridges business needs and technical solutions — gathering requirements, defining processes, and working closely with developers, architects, and stakeholders to ensure that the Service Now solution aligns with organizational goals and industry best practices for both government and commercial clients.
The ideal candidate will possess a unique blend of technical expertise, strategic thinking, and exceptional customer-facing skills.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).