SAP NS2 Director - Infrastructure, SAP Basis & Cloud Operations Strategy

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We touch over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next.

SAP is a global market leader for business software. SAP National Security Services Inc. (SAP NS2) is an independent U.S. subsidiary that provides SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers. This position requires access to customer data and is limited to U.S. citizens. Visa sponsorship is not offered.

We are seeking a senior Director-level Infrastructure leader with deep expertise in SAP Basis and Cloud Operations to shape the strategic direction of service delivery, operational excellence, and customer experience across our customer environments. This role focuses on defining, governing, and evolving the operating model for SAP and cloud services, while acting as a trusted executive advisor to customers, customer‑facing units, and internal leadership teams.

• Serve as a senior strategic advisor to stakeholders within SAP NS2 and customer‑facing units
• Lead executive governance discussions on service health, transformation, and roadmap alignment
• Build and sustain long‑term strategic partnerships with key customers
• Define and evolve end‑to‑end service delivery and operations models
• Establish frameworks for service quality, reliability, and experience measurement
• Ensure alignment between customer expectations, delivery organization capability, and infrastructure and platform strategy
• Drive standardization, scalability, and governance across SAP and cloud operations
• Own the service transformation agenda across accounts
• Define and track strategic service KPIs and experience metrics
• Drive enterprise‑wide continuous improvement and maturity initiatives
• Lead initiatives in automation strategy, operational simplification, and standardized service delivery models
• Eliminate systemic inefficiencies through structural and architectural improvements
• Act as the voice of the customer at the executive and leadership level
• Capture and synthesize customer sentiment into strategic operational direction
• Influence internal leadership on priority setting and investment decisions
• Ensure customer experience insights directly shape service roadmap and engineering focus
• Provide thought leadership across infrastructure, SAP, and cloud operations domains
• Mentor senior delivery and technical leaders on service strategy and customer engagement
• Partner with delivery leadership, engineering and architecture teams, account executives, and customer success teams to drive alignment across global delivery organizations

• 15+ years of experience in enterprise infrastructure, SAP Basis, or cloud operations leadership
• Expertise in SAP ecosystems and enterprise‑grade cloud platforms (AWS, Azure, GCP)
• Proven experience in customer‑facing executive roles (CIO‑level engagement preferred)
• Background in service strategy, IT governance, or infrastructure architecture
• Deep understanding of enterprise operating models and IT service management frameworks
• Exceptional ability to connect technology strategy with business outcomes
• Strong influence, communication, and stakeholder management skills at the executive level
• Willingness to travel up to 40% of the time

The targeted annual combined range for this position is 176,300–374,200 USD. The actual amount to be offered will be within that range and will depend on education, skills, experience, scope of the role, location, and other factors determined during the selection process.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, or disability.