Data Center Technician III

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure, ensuring data centers run smoothly so customers can rely on continuous innovation.

We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Collaboration across AWS helps us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

We foster an inclusive culture that is open to bold ideas and empowers you to own them to completion.

• Perform server rack installations, hardware break‑fix on various components, and troubleshoot network issues.
• Respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Participate in on‑call duties, scheduled maintenance, and change management activities.
• Contribute to documentation and process improvement initiatives.
• Help train and onboard new team members.
• Work shift work, including days, nights, weekends, and holidays; travel within and outside the regional work area is required.

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Resolve problems at their root and understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.
• Work in a 24/7 environment and participate in primary responder rotation with after‑hours support.
• Operate in cramped, elevated, or noisy environments.
• Bend, lift, stretch, reach, stand, and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely and without limitation.

NOTE:

Amazon is not able to provide sponsorship now or in the future for these positions.

• High school diploma or equivalent.
• At least 1 year of relevant experience in data center operations, IT support, or a similar technical field.

• Associate's degree or above, or Network or Security certification.
• Experience working in a data center environment.
• Understanding of network design, protocols, and troubleshooting.
• Experience managing work and priorities through a ticketing system.
• In-depth hardware knowledge (e.g., PCIe).

Amazon Web Services is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, powering businesses from startups to Global 500 companies.

USA, AZ – Avondale – $27.00 – $48.00 USD hourly

Starting Day 1 employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching, and other benefits.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon Data Services, Inc.

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