Principal Customer Solutions Manager; CSM), US Healthcare & Life Sciences; HCLS

As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will guide AWS customers along their multi‑year cloud journey, ensuring all AWS teams deliver outcomes effectively.

You will collaborate with customer and AWS leadership, driving cross‑functional alignment among Sales, Support, Solutions Architecture, and Professional Services, and support major workload migrations. You will translate strategic initiatives into actionable plans, manage cadence through reporting and tracking, and lead education plans, executive briefings, and go‑live events.

• Identify and accelerate customers' realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices
• Own end‑to‑end customer transformation strategy, connecting technical execution to measurable business outcomes
• Design and drive strategic initiatives including large‑scale migrations, AI/ML adoption, and data modernization programs specific to Life Sciences workflows
• Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous environments
• Establish and mature operating models and governance structures to drive scale and long‑term success
• Orchestrate cross‑functional delivery across sales, solutions architecture, enterprise support, professional services, and AWS partners
• Earn trust from technical practitioners to C‑suite executives; serve as the customer's cloud journey coach and voice of the customer within AWS
• Lead executive briefings, roadmap reviews, and business outcome alignment sessions
• Apply deep understanding of Life Sciences regulatory requirements (FDA, HIPAA, GxP) and domain‑specific use cases
• Help customers achieve organizational cloud readiness and AI fluency through skills development and experience‑based accelerators
• Mentor and develop other CSMs; drive process improvements and mechanisms that scale impact across the portfolio

No two days look alike. You might lead an executive briefing with a pharma CTO, unblock a multi‑petabyte migration with Solutions Architects, advocate for a customer feature request in an internal product review, build a GenAI prototype using Bedrock and Strands, prepare a business outcome report quantifying quarterly impact, or coach a customer team through organizational cloud readiness. The role blends strategic thinking with hands‑on execution, technical depth with executive communication, and customer obsession with internal innovation.

AWS values diverse experiences, curiosity, and inclusion. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes them unique.

• 10+ years of senior customer‑facing role experience
• 15+ years of leading complex, large‑scale, IT, technical or engineering programs experience
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in a senior customer‑facing role
• Experience in leading complex, large‑scale, IT, technical or engineering programs
• Experience working with current technologies (especially cloud)

• PMP/Scrum/Agile certification or SAFe certification
• Experience in or deep familiarity with Healthcare & Life Sciences industry (pharmaceuticals, biotechnology, medical devices, diagnostics, or clinical research)
• Understanding of Life Sciences regulatory frameworks (FDA, HIPAA, GxP, 21 CFR Part 11) and their implications for cloud architecture
• AWS certification(s) and/or hands‑on experience with AWS services (compute, AI/ML, analytics, security, data)
• Experience driving AI/ML adoption programs, GenAI implementations, or data platform modernization initiatives
• Knowledge of scientific computing, genomics pipelines, clinical data management, or drug discovery workflows
• PMP, Agile, or equivalent project management certification
• Experience working in the public sector or with regulated industries
• Demonstrated ability to influence without authority across matrixed organizations
• Track record of delivering transformation outcomes for Fortune 500 or enterprise customers

Amazon is an…