Lead ServiceNow Developer

Net Centrics is seeking an experienced Lead Service Now Developer
to architect, develop, and deliver a comprehensive workflow solution supporting our Business Intelligence (BI) organization. This role will lead the implementation of an end-to-end process that manages internal and external requests, drives structured triage through Demand Management, transitions approved work into Project Portfolio Management (PPM), and integrates with key collaboration and publishing platforms including Confluence
and Word Press
.

This is a strategic, high-impact role responsible for shaping how the BI organization captures demand, manages project execution, and communicates with internal and external stakeholders.

• Lead the architectural design and technical strategy for a unified Service Now workflow supporting request intake, demand evaluation, and project lifecycle management.
• Define and implement integration patterns between Service Now,
  Confluence
  , and Word Press
  to support internal collaboration and external communication.
• Serve as the primary technical authority, guiding development standards, solution design, and platform governance.

Design and implement an end-to-end workflow that:

• Captures internal and external BI requests through a unified intake process.
• Routes requests through Demand Management
  for triage, prioritization, and decision-making.
• Transitions approved demands into PPM
  for project planning, execution, and reporting.
• Publishes or synchronizes relevant project information to Confluence and Word Press.

Configure and customize Service Now modules including:

• Demand Management
• Request Management
• Custom applications and workflow automation

Develop forms, UI policies, business rules, client scripts, Flow Designer flows, and integrations to support the full lifecycle.

• Architect and implement REST API integrations between Service Now,
  Confluence
  , and Word Press
  .

Automate:

• Creation and updating of Confluence pages or spaces tied to demands and projects.
• Publishing of project milestones, status updates, or approved content to Word Press.
• Synchronization of metadata, documentation, and governance across platforms.
• Ensure integrations follow enterprise security, authentication, and content governance standards.
• Lead and mentor a team of Service Now developers and analysts throughout the project lifecycle.
• Collaborate with BI leadership, PMO, content management teams, and platform owners to ensure alignment across systems.
• Conduct code reviews, enforce development standards, and guide best practices for workflow automation and integrations.

• Establish and maintain development standards, documentation practices, and integration governance.
• Ensure all solutions meet enterprise security, compliance, and performance requirements.
• Oversee testing, validation, and deployment activities across Service Now and integrated platforms.
• Identify opportunities to streamline collaboration, documentation, and external communication through automation.
• Recommend enhancements to improve user experience across Service Now, Confluence, and Word Press.
• Contribute to the long-term roadmap for BI workflow optimization and platform maturity.

• Fullscope TS/SCI
• 5–8+ years of hands-on Service Now development experience, including leadership of complex implementations.
• Strong expertise with Demand Management
  , PPM
  , and workflow automation.
• Proven experience integrating Service Now with collaboration or CMS platforms (Confluence, Word Press, SharePoint, etc.).
• Proficiency with REST APIs, authentication models (OAuth, Basic Auth), and integration security.
• Excellent communication, leadership, and stakeholder engagement abilities.

• Service Now certifications (CSA, CAD, ITBM/PPM).
• Experience with Confluence API, Word Press REST API, and content governance workflows.
• Familiarity with Agile methodologies and Dev Ops practices.