Audiovisual Service Technician; TS​/SCI CI Poly Security Clearance

Position: Audiovisual Service Technician (TS/SCI CI Poly) with Security Clearance
Zachary Piper Solutions is seeking an Audiovisual Service Technician to support mission-critical audiovisual systems in a high-security environment in Herndon, VA. This role provides hands-on AV troubleshooting, maintenance, and event support for senior leaders and operational teams. The ideal candidate is customer-focused, technically skilled, and comfortable working in high-pressure environments requiring discretion and professionalism. Work Environment:
On-site role in Herndon, VA supporting classified audiovisual systems and executive-level environments. Responsibilities:
* Perform on-site troubleshooting, maintenance, and repair of audiovisual systems to ensure operational readiness.
* Support meetings and events, including system setup, in-meeting assistance, and post-event teardown or support.
* Perform daily AV system checks and preventative maintenance activities.
* Provide in-person and remote technical support to end users.
* Maintain and update system documentation, troubleshooting guides, and tickets using tools such as Jira or Confluence.
* Provide user training on audiovisual systems and room technologies.
* Escalate complex issues to engineering staff and collaborate on resolution.
* Maintain current training certifications from manufacturers and industry organizations.
* Attend daily engineering and operations meetings to coordinate support activities.
* Ensure adherence to change management processes for AV system updates and modifications.
* Maintain a professional demeanor while supporting senior officials in time-sensitive or high-visibility environments.

Qualifications:

* An active TS/SCI clearance with CI Polygraph is required.

* 3-5+ year of related audiovisual or technical support experience, or equivalent combination of education and experience.
* Experience installing and troubleshooting AV systems from vendors such as Biamp, QSC, Cisco, Crestron, Extron, and Think logical.
* Ability to travel to multiple job sites as needed, sometimes using a company vehicle.
* Valid driver's license required.
* Strong customer service, communication, and documentation skills.

Physical Requirements:

* Ability to walk and stand for extended periods (6-8 hours per day).
* Ability to climb ladders up to 15 feet and navigate stairs regularly.
* Ability to bend, twist, squat, kneel, and perform physical labor throughout the workday.
* Ability to work in equipment rooms, conference spaces, and secure facilities. Clearance Requirement:
* Active TS/SCI clearance with CI Polygraph required. Preferred:
* AVIXA CTS certification.
* Manufacturer certifications or advanced experience with Biamp, QSC, Cisco, Crestron, Extron, or Think logical.
* Education or background in electronics or a related technical field. Compensation:
* Pay range: $120,000 - $160,000 (Based on years of relevant experience) Benefits:
* Comprehensive benefits package including medical, dental, vision, 401k, paid time off, federal holidays, and sick leave. Application Period:
Opens on 06/02/2026 and will be accepted for at least 30 days from the posting date. #LI-NJ1 #LI-Onsite