DevOps Engineer; SAP Analytics Cloud

Position Summary

We are seeking a Dev Ops Engineer to support and optimize our SAP Analytics Cloud (SAC) landscapes running in secure cloud environments.

• Provision, operate, and automate SAC and related cloud services
• Build and maintain CI/CD pipelines and infrastructure-as-code
• Drive incident response, root cause analysis, and continuous improvement
• Partner closely with product development and platform teams to enhance our SAC services
• Work in a diverse, globally distributed team, cross‑train with other engineers, and evolve our Dev Ops practices for mission‑critical customers

• Provision, monitor, and operate SAP Analytics Cloud services and supporting components in secure cloud environments (e.g., AWS Gov Cloud)
• Perform upgrades to SAC core services to ensure systems remain secure, stable, and up to date
• Lead upgrades for SAC customer systems, minimizing disruption and ensuring seamless integration with existing landscapes
• Troubleshoot and resolve issues affecting the SAC landscape, including system outages, performance degradation, and integration failures
• Manage incident and change tickets, working closely with internal and external stakeholders to ensure timely resolution and adherence to ITIL best practices
• Conduct root cause analysis for production issues and implement corrective and preventive actions

• Design, develop, and implement automated tools and workflows to streamline SAC operations and increase overall efficiency
• Build and manage deployment pipelines (CI/CD) to promote changes from lower environments into production in a controlled and reliable manner
• Apply infrastructure and platform upgrades, including vault infrastructure and HANA base image updates, in line with organizational standards
• Automate infrastructure provisioning and configuration using infrastructure‑as‑code practices (e.g., Terraform, Ansible)
• Implement and support monitoring and alerting solutions (e.g., Cloud Watch and other monitoring tools)
• Manage cloud technologies and associated architectural styles, including microservices, containerization (e.g., Kubernetes/EKS), and serverless architectures where applicable
• Leverage AWS services (e.g., Route 53, EC2, S3, Cloud Watch, Dynamo
  
  DB, RDS, IAM, ACM, KMS, VPC) to support SAC and related NS2 cloud solutions
• Collaborate on the deployment and orchestration of services using tools like Helm and Terraform, with secure configuration management through Vault integrations
• Ensure integrity, security, and compliance of servers, systems, and data in a government cloud environment
• Partner with product development and platform teams to design, enhance, and harden SAC services
• Apply agile software delivery practices and industry‑standard Dev Ops tools (e.g., Git, Jenkins)
• Work independently on assigned sub‑projects and contribute to team milestones with moderate to high complexity
• Document operational procedures, runbooks, and architectural diagrams to support knowledge sharing and operational excellence
• Participate in an on‑call rotation, with flexibility for weekend or after‑hours work as needed

• Experience with Linux (e.g., SUSE) administration in a production environment
• Hands‑on experience with Git and CI/CD tooling (e.g., Jenkins or similar)
• Experience building, implementing, and/or supporting monitoring tools for cloud‑based services
• Solid understanding of cloud computing and databases, including basic HANA or other relational database concepts
• Basic to intermediate understanding of:
• Web services, networking, virtualization, and internet protocols
• SaaS multitenant application security fundamentals
• Familiarity with infrastructure‑as‑code and automation tools (e.g., Terraform, Ansible)
• Exposure to container orchestration and cloud‑native architectures (e.g., Kubernetes, AWS EKS)

• Target: 3–5+ years of experience in Dev Ops, Site Reliability Engineering, or cloud operations, preferably supporting SaaS or SAP workloads
• Demonstrated experience operating or supporting SAP Analytics Cloud, SAP BTP, or other SAP cloud solutions is highly preferred
• Prior experience in agile delivery environments and…