Knowledge Manager Security Clearance

Position: Knowledge Manager with Security Clearance
R
- Description The Knowledge Manager supports the SEC Infrastructure Support Services (ISS) contract by leading knowledge management practices that improve service quality, speed, and consistency across OIT operations. This role develops and governs knowledge content that enables the SEC workforce to adopt ISS capabilities, reduce repeat incidents, and increase self-service success. The position partners with service desk and technical teams to capture validated solutions, maintain high-quality SOP, FAQ, and technical documentation, and align content with ITIL-based service workflows.

The role tracks knowledge performance metrics and drives continuous improvements that support SLA outcomes, operational efficiency, and customer experience. PRIMARY RESPONSIBILITIES Knowledge Management Strategy and Governance - Develop and maintain a contract-wide knowledge management strategy aligned to SEC OIT customer service objectives and continuous improvement goals.

- Establish governance standards for article quality, ownership, review cadence, and approval workflows.

- Ensure knowledge artifacts and SOP content are accurate, current, and aligned with SEC policy, change control, and audit-readiness expectations. Knowledge Content Lifecycle Management - Organize, curate, and update enterprise knowledge repositories containing SOPs, FAQs, troubleshooting guides, and technical guides.

- Create and refine user-focused knowledge articles for ISS-supported services to improve searchability and reduce avoidable service requests.

- Manage end-to-end content lifecycle activities, including creation, validation, publication, version control, archival, and retirement. Service Desk and Technical Team Integration - Collaborate with Customer Service Desk and technical teams to capture and publish solutions for recurring incidents and known errors.

- Translate incident and problem trends into reusable knowledge assets that improve first-contact resolution and reduce repeat tickets.

- Support integration of knowledge articles into ticket handling workflows and self-service channels to improve assignment and resolution efficiency. Metrics, Reporting, and Continuous Improvement - Monitor knowledge base usage, search behavior, article effectiveness, and user feedback to identify content gaps and quality issues.

- Maintain knowledge update logs and contribute to SLA/KLI reporting deliverables and dashboard-driven service reviews.

- Implement knowledge improvements and recommend process or SOP updates to improve service outcomes and user experience. Training and Adoption - Provide training and guidance to staff on knowledge management standards, tools, and content authoring best practices.

- Develop job aids and publishing guidance that standardize content structure and improve consistency across teams.

- Promote a knowledge-sharing culture that emphasizes reuse, accountability, and timely publication of validated solutions. REQUIRED QUALIFICATIONS
-This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract.

-BA degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). In lieu of degree, additional experience may be required.

-Ability to obtain and maintain SEC Public Trust.

- 4+ years of experience in knowledge management, information governance, or related IT roles.

- Strong understanding of knowledge management frameworks, collaboration tools, and content lifecycle processes.

- Familiarity with ITIL practices and enterprise knowledge systems (e.g., SharePoint, Confluence).

- Knowledge management frameworks and content lifecycle management - Enterprise knowledge systems (SharePoint, Confluence) - SOP, FAQ, and technical documentation development and maintenance - Collaboration tools used to support knowledge capture and publication - Knowledge base usage monitoring, gap analysis, and continuous improvement PREFERRED QUALIFICATIONS - Experience supporting a federal agency IT environment and performance-based service delivery model.

- Experience implementing Knowledge-Centered Service (KCS) practices.

- Experience building dashboard-based reporting for knowledge performance, trends, and SLA outcomes.

- Familiarity with SEC OIT operational patterns, including cross-functional coordination across service delivery teams.

- Experience supporting audit-readiness documentation activities in FISMA-regulated environments.

- ITIL 4 Foundation - KCS Practices (v6) - Microsoft 365/SharePoint Administrator certification If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:
June 10, 2026 For U.S. Positions:
While subject to change based on…