Senior Customer Success Manager Security Clearance

Position: Senior Customer Success Manager with Security Clearance
Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can:
Shape your own future, build the next big thing, and change the world. To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee. Export Control/ITAR:
Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3). Please review the job details below. As we expand our product portfolio, we are seeking a Senior Customer Success Manager focused on driving adoption, mission success, and expansion of Raptor, Vantor's next-generation drone video exploitation and operational intelligence platform. In this role, you will serve as the primary customer advocate and trusted advisor for Raptor users across the Department of Defense and broader U.S. Government.

You will work closely with operators, analysts, program managers, and mission leaders to ensure successful deployment, adoption, and operational integration of Raptor into mission workflows. You will partner closely with Product, Engineering, Sales, and executive leadership to identify emerging use cases, capture customer feedback, drive product adoption, and uncover expansion opportunities. Success in this role requires a combination of operational credibility, customer engagement expertise , and a deep understanding of UAS, ISR, targeting, and operational decision-making environments.

This role is eligible to work remotely within the United States, with preference for candidates located in Herndon, VA What You'll Be Doing Customer Adoption & Mission Success
* Serve as the primary post-sale customer success lead for Raptor customers across the Department of Defense and U.S. Government.
* Develop customer success strategies that drive adoption, operational integration, and long-term mission value.
* Establish and maintain trusted relationships with operators, analysts, program managers, technical stakeholders, and senior leaders.
* Drive successful onboarding, training, and user enablement programs that accelerate customer time-to-value.
* Monitor customer engagement, usage, and mission outcomes to identify adoption opportunities and potential risks. Expansion & Growth
* Identify and develop new operational use cases that expand Raptor adoption within existing customer organizations.
* Partner with Sales and Business Development teams to support account growth, renewals, and expansion opportunities.
* Act as a strategic advisor to customers by aligning Raptor capabilities with evolving mission requirements.
* Support customer demonstrations, operational evaluations, pilots, and mission exercises that showcase Raptor's value. Voice of the Customer
* Collect, synthesize, and communicate customer feedback to Product and Engineering teams.
* Influence product roadmap priorities by representing operational requirements and user needs.
* Help shape future product capabilities by identifying emerging mission challenges and technology gaps.
* Serve as the internal subject matter expert on customer workflows, mission requirements, and operational environments. Cross-Functional Leadership
* Collaborate closely with Product, Engineering, Sales Engineering, and Program teams to ensure successful customer outcomes.
* Support customer deployments, issue resolution, and operational readiness activities.
* Represent Vantor at military exercises, demonstrations, conferences, industry events, and customer engagements.
* Maintain accurate customer success plans, adoption metrics, account health reporting, and CRM records.

Minimum Requirements
* Active TS/SCI clearance preferred; ability to obtain and maintain a security clearance required .
* Bachelor's degree in Business , Engineering, Computer Science, Geospatial Science, Military Studies, or related field.
* 5+ years of experience in Customer Success, Program Management, Account Management, Mission Operations, Business Development, or related customer-facing roles supporting government customers.
* Demonstrated experience working with Department of Defense, Intelligence Community, or Federal Government organizations.
* Strong understanding of customer adoption, stakeholder management, and enterprise software implementation.
* Experience engaging with both operational users and executive stakeholders.
* Excellent communication, presentation, relationship-building, and problem-solving skills.
* Ability to translate technical capabilities into operational outcomes and mission value.

Preferred Qualifications
* Direct experience within the UAS/drone ecosystem, preferably with a drone manufacturer, ISR…