Technical Training & User Support Specialist Security Clearance

Position: Technical Training & User Support Specialist with Security Clearance
Career Opportunities with Absolute Business Solutions Corp A great place to work. Careers At Absolute Business Solutions Corp Current job opportunities are posted here as they become available. Back To Openings Technical Training & User Support Specialist Office:
Virginia

Location:

Herndon, VA START YOUR APPLICATION ABSC is seeking a mission-focused Technical Training & User Support Specialist to support the NGA’s Data Modernization Services program in partnership with Syntasa. This role is ideal for a technically strong professional with hands-on experience in cloud, data, and Dev Sec Ops  environments who can bridge technical execution, user enablement, and training delivery. The selected candidate will support a high-impact data modernization effort by developing and validating technical training materials, coordinating training-related activities, supporting users, and helping translate complex technical capabilities into clear, usable guidance for mission and technical audiences.

This is not a traditional training-only role. The ideal candidate will bring strong technical aptitude, including experience with AWS, Python, Kubernetes, and modern data/platform environments, while also being comfortable developing training content, supporting users, and coordinating across technical teams. This role is on-site/flexible hours in:
Herndon, VA;
Springfield, VA;
St. Louis, MO; or Aurora, CO. Clearance Required for this role: TS/SCI eligibility with willingness/ability to obtain CI polygraph. Core Technology Stack Data / Processing
* Apache Spark (PySpark, Scala)
* Delta Lake, Parquet
* Structured Streaming Infrastructure
* Kubernetes (execution environment)
* Docker Storage / Cloud (Abstracted)
* S3 / object storage
* AWS / GCP / Azure (environment-dependent) Dev Ops (Exposure Level)
* Git, Jenkins (CI/CD) Languages
* Python (PySpark)
* Scala (preferred)
* Bash / scripting Training & Training Material Development
* Develop, refine, and maintain technical training materials, user guides, job aids, walkthroughs, standard operating procedures, and quick-reference documentation.
* Translate complex technical workflows into clear, practical training content for both technical and non-technical users.
* Support high-side validation of training materials to ensure accuracy, usability, and alignment with operational environments.
* Work closely with engineers, developers, Dev Ops resources, and program leadership to capture technical processes and convert them into repeatable training products.
* Support training delivery, demonstrations, onboarding sessions, and user enablement activities.
* Identify training gaps and recommend improvements to improve user adoption and operational effectiveness.
* Ensure training content remains current as platform capabilities, data workflows, and technical processes evolve. Technical Project Coordination / PM Support
* Provide light project management support for training, user enablement, and technical documentation activities.
* Track action items, training development status, validation timelines, stakeholder feedback, and delivery milestones.
* Coordinate with program leadership, technical SMEs, Dev Ops, data engineering, and customer stakeholders to ensure training priorities are aligned with mission needs.
* Support meeting preparation, note capture, status reporting, schedule coordination, and follow-up actions.
* Help organize and prioritize training backlog items, documentation needs, and user support trends.
* Assist with planning for releases, capability rollouts, and related user readiness activities. User Support
* Provide responsive user support for platform access, basic troubleshooting, workflow questions, and training-related issues.
* Capture recurring user issues and recommend updates to training materials, FAQs, or support documentation.
* Escalate technical issues to the appropriate Dev Ops, engineering, or platform support resources.
* Support user onboarding and help ensure users understand available tools, workflows, and support channels.

Required Qualifications
* Bachelor's degree plus 5 years' relevant experience.
* Experience supporting NGA, DoD, IC, or federal mission environments preferred.
* Strong technical aptitude with hands-on or working knowledge of: o AWS cloud services o Python o Kubernetes o Linux or command-line environments o Modern data platforms, cloud-native tools, or Dev Sec Ops  workflows
* Ability to understand technical concepts and convert them into clear training products and user-facing documentation.
* Experience creating training materials, SOPs, technical guides, job aids, or knowledge base content.
* Strong written communication skills with excellent attention to detail.
* Ability to coordinate across technical and non-technical stakeholders.
* Comfortable working in fast-moving environments where priorities may shift.
* Strong organizational skills and ability to manage multiple documentation, training, and support tasks…