Field Services Technician

Marathon TS is seeking a Field Service Technicians to support simultaneous IT infrastructure projects based out of Herndon, VA. This is a hands‑on role supporting both a 500–600 user migration and a Windows 11 refresh. Candidates must be comfortable working in a fast‑paced environment with minimal supervision and capable of imaging, deploying, and providing deskside support throughout the lifecycle of both projects.

• Image and deploy laptops using MECM (Microsoft Endpoint Configuration Manager) with Windows 11 and Office 365 suite
• Coordinate with end users for device pickup, replacement, and migration scheduling
• Join machines to Active Directory and ensure successful domain configuration
• Provide support before, during, and after deployment (basic troubleshooting and user setup)
• Maintain documentation of completed tasks and ticket updates
• Assist with general ticket resolution and onsite support as needed
• Work in collaboration with internal teams to ensure seamless migration and refresh execution

• Minimum 2 years of experience in field service, desktop support, or related IT rol
• Hands‑on experience with MECM for OS deployment and software pus
• Working knowledge of Active Directory (joining machines to the domain, user validation, etc.)
• Strong customer service and communication skills when dealing with end user
• Ability to operate independently and meet daily deployment target
• Reliable, punctual, and able to support a fast‑paced rollout with minimal supervisio

• Experience with large‑scale Windows 11 deployment projec
• Familiarity with Office 365 configuration during device set
• Exposure to IT ticketing systems (e.g., Service Now, Remedy, etc)