IT Helpdesk Specialist

MANTECH

seeks a motivated, career and customer-oriented IT Helpdesk Specialist (Executive Support) to join our team in Herndon, VA.

• Provide high-touch, "white glove" desktop support for C‑suite executives, demonstrating a high degree of technical competency, discretion, and responsiveness.
• Monitor, track, and prioritize assigned tasks and trouble tickets, assisting with incident routing, assignment, and escalation where applicable.
• Deploy software and provide advanced desktop support for Windows Operating Systems, Microsoft Office/Google suites, and Adobe software.
• Support and troubleshoot user access within a modern Zero Trust environment, utilizing Netskope for security and Okta/RSA for identity authentication.
• Administer and troubleshoot Zoom and Google Meet/Chat for VoIP telephony services and collaborative tools.
• Diagnose and resolve complex network connectivity issues and provide hands‑on support for office hardware such as Xerox printers, DTEN boards, and poly‑conferencing phones.
• Issue, troubleshoot, and maintain inventory of RSA/PKI security tokens and Multi‑Factor Authentication (MFA) tools.

• Bachelor's Degree or equivalent, with at least two (2) years of experience with Windows OS and Microsoft Office/Google desktop support.
• Strong working knowledge of basic network configuration, deployment, and troubleshooting connectivity issues.
• Direct experience working with Okta authentication and Netskope (or similar Zero Trust network access environments).
• A+, Security+, or Network+ Certification, or equivalent professional experience.

• Proven experience providing high-touch, VIP, or "white glove" IT support to executive-level leadership.
• Familiarity with the Service Now analyst dashboard.
• Experience with Mobile Device Management (MDM) platforms like JAMF, Intune, or similar.
• Excellent interpersonal skills with a proven track record of handling high-pressure technical situations with discretion.

• None

• Must be able to remain in a stationary position 50% of the time.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co‑workers, management, and customers, which may involve delivering presentations.
• Must be able to exchange accurate information in these situations.