Data Center Technician III

Overview

Job :  | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to innovation. We work on challenging problems with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to deliver high standards for safety and security while providing capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location. The role helps ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The position may involve participation in a primary responder rotation, coordinating response to operational incidents, and rapid resolution of issues impacting service availability.

Primary responder responsibilities may require evening, weekend, holiday, and/or night work. Work independently and with a team; strong prioritization, organizational skills, effective communication, and the ability to react quickly are essential. The role includes hardware and network repair, equipment installation, documentation, and process improvement in a 24/7 data center environment. Travel within and outside the regional work area is required.

All physical requirements are expected with reasonable accommodations:

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds
• Ability to work in a 24/7 environment with after-hours support as needed
• Working in cramped, elevated, and noisy environments
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely

Note:

Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.

• Performing server rack installations, hardware break-fix on components, troubleshooting network issues, and responding to operational incidents that affect service availability; escalate to senior technicians and management as needed
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Perform on-call duties and participate in scheduled maintenance and change management activities
• Contribute to documentation and process improvement initiatives based on analysis of operational issues
• Help train and onboard new team members

The starting pay for DCO III is $30.77/hour.

• Take ownership of technical issues brought by customers, engaging other teams to drive resolution
• Solve problems at their root and understand the broader context
• Maintain service level agreements through proactive issue detection and reporting

You will be required to work shift work that includes days/nights/weekends/holidays. Travel within and outside the regional work area is required.

• High school or equivalent diploma
• 1+ years of relevant experience in data center operations, IT support, or a similar technical field

• Associate's degree or above, or Network or Security certification
• Experience working in a Data Center environment
• Understanding of network design, protocols and troubleshooting
• Experience managing work and priorities through a ticketing system
• Understanding of in-depth hardware knowledge (e.g., PCIe)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive…