Program Manager

Position Title:

Systems Integrator

Labor Category:
Program Manager

Position Level: Level 4 – Full Performance

Core

Hours:

9am to 4pm

Location:

Herndon, VA

Salary:
Up to $ per year

Clearance:
Top Secret (TS/SCI) with Polygraph

We are looking for an experienced System Integrator to join our technology-based program supporting a key customer. This program delivers engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure, including end‑point devices, data‑center hosted servers, multi‑cloud services, virtualized applications, and storage systems. Enterprise computing engineering services include modern application technology such as containerized solutions with orchestrated workflow that function both on customer premise and via remote cloud services.

Network infrastructure engineering services comprise core infrastructure, voice and video engineering, field engineering, application management and development for networks, network analytics, firewalls, network access controls and bandwidth service delivery. This is a fast‑paced, challenging, and rewarding experience that provides solutions on one of the most complex and high‑profile programs within this community.

• Produce clear communications to a variety of technical and non‑technical audiences, track and respond to action items, support and participate in various integration activities and projects of varying urgency, size and complexity.
• Provide technical support, including account provisioning support for customers to get access to services from the following cloud service providers:
  Amazon Web Services (AWS), Microsoft Azure, Google Cloud, IBM Cloud, Oracle Cloud.
• Assist with analyzing user requirements, procedures and problems to automate or enhance existing systems and/or workflows.
• Perform Tier 1 support to answer customer inquiries and help resolve issues related to the customer’s cloud account and the account provisioning process.
• Utilize internal customer systems to set up the customer’s cloud account(s).
• Coordinate and attend customer meetings to provide guidance on the account provisioning process, as needed.
• Develop Standard Operating Procedures (SOPs) to document team processes, as needed.
• Communicate relevant customer and business information to the customer and project teams, including collecting data and drafting talking points and preparing presentation slides.
• Ensure customer needs are met in a timely and cost‑effective manner.
• Other duties, as assigned.

• Developmental (0‑2 years’ experience)
• Full Performance (3‑5 years’ experience)
• Senior (6‑10 years’ experience)
• Expert (11‑15 years’ experience)
• SME (16+ years’ experience)
• Bachelor’s degree and minimum of 3 years working in relevant IT environments
• General information technology (IT) experience
• General knowledge of cloud services and terminology
• Attention to detail
• Excellent grammar and communications skills (verbal and written)
• Technical competency with various software tools such as Microsoft Word, Excel, PowerPoint, HIVE, and JIRA
• Ability to multi‑task, conform to shifting priorities, demands and timelines through analytical and problem‑solving capabilities
• Ability to react to project adjustments promptly and efficiently
• Ability to collaborate with cross‑functional teams, including Development, Operations, and Security teams.

• Knowledge of agency governance and compliance practices relative to C2E cloud service providers (AWS, Azure, OCI, Google)
• Cloud certification (AWS, Azure, OCI, Google) or demonstrated ability to perform basic scripting/configuration functions within one or more cloud service providers
• Experience working in the customer space
• Experience creating/ tracking tickets in JIRA
• Experience using Service Now
• Strong track record of understanding and interest in current and emerging technologies

B4

Corp is an EEO and e‑Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, or national origin.