IT Support Specialist Herndon, VA Posted

The Help Desk Technician I is an entry-level, on‑site position responsible for providing hardware support, device imaging, equipment deployment, and Level 1 technical support to internal and external users. This role focuses on maintaining end‑user computing devices, supporting Windows‑based environments, and delivering excellent customer service while assisting with daily IT operations.

• Provide hands‑on support for laptops, desktops, and related IT equipment.
• Perform imaging, configuration, deployment, and maintenance of Windows‑based devices.
• Assist with equipment replacements, refreshes, deployments, and decommissioning activities.
• Troubleshoot hardware, software, and Microsoft 365 issues.
• Respond to support requests via phone, email, ticketing system, and in person.
• Perform password resets and basic account administration tasks.
• Document, update, and resolve help desk tickets, escalating issues when appropriate.
• Assist with office moves, workstation setup, cabling, and equipment relocation.
• Support monitors, docking stations, mobile devices, tablets, and other peripherals.
• Maintain accurate IT asset inventory and equipment assignment records.
• Meet established service‑level agreements (SLAs) and project deadlines.
• Follow IT policies, procedures, and best practices while contributing to process improvements.

• Experience providing end‑user hardware and software support in a Windows environment.
• Basic knowledge of PC hardware, peripherals, and troubleshooting techniques.
• Familiarity with Windows 10/11 and Microsoft 365 applications.
• Ability to provide hands‑on and desk‑side technical support.
• Strong customer service, communication, and interpersonal skills.
• Ability to prioritize tasks, manage multiple assignments, and work in a fast‑paced environment.
• Ability to work independently and as part of a team.
• Willingness to work occasional non‑standard hours, including after‑hours support when required.
• United States citizenship required.

• Previous IT support experience in a corporate environment.
• Experience with device imaging, hardware deployments, and refresh projects.
• Experience maintaining IT asset inventories.
• Industry certifications such as CompTIA A+, ITIL, or similar.
• Strong interest in hardware support and IT operations.

On‑Site

$20 - $24 per hour

Regular – The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full‑time and part‑time employees.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender‑identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at  or .