Principal Engagement Manager, Professional Services. AWS Industries

Position Overview

The Amazon Web Services Professional Services (Pro Serve) team is seeking a highly skilled and versatile Principal Engagement Manager (EM) to lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes.

Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain‑specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain.

In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, and drive projects to successful completion, while exceeding customer expectation.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings that help customers achieve specific outcomes related to enterprise cloud adoption.

We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

• Leading and managing complex cloud migration and implementation projects.
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning.
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes.
• Distilling customer needs into clear technical requirements and mapping them to business outcomes.
• Decomposing complex technical problems into actionable, deliverable solutions.
• Contributing to technical documentation and defining documentation standards.

• 8+ years of cloud computing experience.
• Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent experience.
• 8+ years of technical program management experience.
• Experience with software development life cycle (SDLC) and agile/iterative methodologies.
• Experience leveraging GenAI for project management and agile methodologies on enterprise level engagements.

• Experience implementing AWS services.
• AWS experience preferred.
• Project Management Professional (PMP) and/or AWS Certified Solutions Architect – Associate.
• Managed and delivered IT and Transformation engagements for a Fortune 100 company.
• Work experience in industries such as Financial Services, Automotive, Telecommunications, Health Care & Life Sciences, Energy, Media & Entertainment, Manufacturing.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions;…