Systems Integrator

Job Description We are looking for a Systems Integrator to join our team. A bachelor's degree and a minimum of 3 years experience working in relevant IT environments is required. This program will deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including end-point devices, data center hosted servers, multi-Cloud services as well as virtualized applications, and storage systems.

Enterprise Computing Engineering services include modern application technology including containerized solutions with orchestrated workflow that function both on customer premise, and via remote Cloud services. Network infrastructure engineering services are comprised of core infrastructure, voice and video engineering, field engineering, application management and development for networks, network analytics, firewalls, network access controls and bandwidth service delivery. This is a fast paced, challenging, and rewarding experience in which you are able to provide solutions on one of the most complex and high profile programs within this community.,Required

Skills Produce clear communications to a variety of technical and non-technical audiences, track and respond to action items, support and participate in various integration activities and projects of varying urgency, size and complexity

Provide technical support to include account provisioning support for customers to get access to services from the following cloud service providers (CSPs):
Amazon Web Services (AWS), Microsoft Azure, Google Cloud IBM Cloud, Oracle Cloud Assist with analyzing user requirements, procedures and problems to automate or enhance existing systems and/or workflows

Perform Tier 1 support to answer customer inquiries and help resolve issues related to the customer’s cloud account and the account provisioning process

Utilize internal customer systems to set up the customer’s cloud account(s)
Coordinate and attend customer meetings to provide guidance on the account provisioning process, as needed

Develop Standard Operating Procedures (SOPs) to document team processes, as needed

Communicate relevant customer and business information to the customer and project teams, including collecting data and drafting talking point and preparing presentation slides

Ensure customer needs are met in a timely and cost-effective manner

Other duties, as assigned

General information technology (IT) experience

General knowledge of Cloud services and terminology

Must be detail-oriented

Must have excellent grammar and communications skills (verbal and written)
Technically competent with various software tools such as Microsoft Word, Excel, PowerPoint, HIVE and JIRAAbility to multi-task, conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Ability to react to project adjustments promptly and efficiently

Ability to collaborate with cross-functional teams, including Development, Operations and Security teams,Desired Skills Knowledge of Agency governance and compliance practices as they relate to C2E Cloud Service Providers (AWS, Azure, OCI, Google), Government best practices and Government Enterprise services, processes and procedures

Cloud certification (AWS, Azure, OCI, Google) or demonstrated ability to perform basic scripting/configuration functions within one or more Cloud Service Providers Experience working in the customer space

Experience creating/tracking tickets in Jira Experience using Service Now Strong  track record of understanding and interest in current and emerging technologies,About Neo Max Neo Max  is a minority owned small business that specializes in Dev Ops, Data Science, and Cybersecurity IT solutions. With over ten years of experience in research, engineering and development, we take a “big picture” approach to meeting our business needs, prioritizing both technical and soft skills in the workplace for improved performance.

We create a thriving work environment that enables us to provide excellent support to our customers. We encourage and respect each other, just as we are encouraged and respected by our leadership. We are committed to contributing to the health of the organization by ensuring our words and actions align with our core values of Integrity, Diversity, Empowerment, Ambition and Service.

We recognize that we represent the company in all aspects of our professional interactions, and we treat individuals external to our organization with the same respect that we treat each other.
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