NS2 TSM Manager

Position Overview

This is a people‑manager role that will lead a team of Technical Service Managers (TSMs) supporting NS2 RISE PCE customers. Each TSM manages multiple customers and is responsible for delivery in a customer‑facing capacity. TSMs own the customer landscape and advise on critical and complex landscape changes during life‑cycle management. The position requires U.S. citizenship; no visa sponsorship is available. The role involves approximately 30% travel.

• Manage and develop a technical team, ensuring high‑quality customer engagement and satisfaction.
• Accountable for TSM delivery and support of customers.
• Guide and grow team members at all experience levels within a dynamic, fast‑growing environment.
• Strategically collaborate with stakeholders across multiple teams within NS2 and SAP.
• Communicate with customers and internal stakeholders, including C‑level executives.
• Deliver engagement management, build relationships, and de‑escalate issues.
• Facilitate and lead initiatives/programs, interacting effectively with senior leadership in NS2 & SAP.
• Serve as a customer‑facing leader, requiring about 30% travel.

• Bachelor’s degree or higher in Computer Science, Engineering, Information Management, or a related field (or equivalent experience).
• Strong customer service focus and C‑level communication skills; experience in the cloud business.
• Track record of leading strategic projects.
• Mandatory hands‑on experience in SAP Basis/HANA.
• Excellent technical project management experience with OS/DB migrations, upgrades, datacenter migrations, etc.
• Ability to work under pressure and consistently add value to customers and the organization.
• Preferable prior management experience.

• 8+ years of customer‑facing SAP technology consulting (e.g., Basis Admin, DB Admin, Migrations, Upgrades, Business Continuity, Operations) in large‑scale environments.
• 8+ years of solution design, enterprise architecture, and SAP implementation experience.
• 4+ years of technical project management for SAP Operations or Implementation.
• Understanding of U.S. Government Cloud System Requirements (NIST, ITAR, FedRAMP, etc.).
• Experience with Aerospace and Defense customers is a plus.
• Experience with IaaS providers (AWS, MS Azure, or GCP) and datacenters is a big advantage.
• Knowledge of SAP Net Weaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.
• Experience and certifications with IaaS providers (AWS, MS Azure, or GCP) are an advantage.
• Knowledge of cloud security, cyber security, encryption, and key management is a plus.

Targeted combined compensation range: $142,500 – $242,300 USD
. Actual offer within this range based on education, skills, experience, and role scope. Additional benefits and eligibility requirements are available through the SAP North America Benefits portal.

SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with physical or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender identity or expression, protected veteran status, or disability. SAP does not accept discrimination on the basis of any protected class.