NOC Engineer - AT&T

NOC Engineer

Client:
Telecommunication/FAA

Location:

100% onsite in Herndon, VA

Visa: USC only. Interview:
Virtual

Senior Network Systems Operation Engineer

Cisco routing, switching, firewalls and also Linux and what not.

Position Overview

Responsible for ensuring reliable, seamless operation of large-scale Optical, IP Core, Mobility, and advanced communications networks. Provides 24x7 technical support, delivering fault and lifecycle management including triage, investigation, and remediation of complex, cross-platform issues. Requires a strong understanding of end-to-end service delivery for IP, Wireless, and other related systems.

Key Roles and Responsibilities:

Fault Management:

• Provide technical support and troubleshooting for network platforms, including alarm and KPI monitoring (proactive/reactive).

• Investigate and diagnose network issues, triage and communicate event status, coordinate root cause analysis, and implement service restoration.

• Remediate complex technology faults across multiple production environments, including vendor/IT fixes or design changes.

• Proactively monitor and maintain system configurations to achieve optimal performance and reliability using KPIs.

• Install, configure, and patch application systems (RHEL and Windows VMs in VMware vSphere).

• Support a range of applications such as MySQL, PHP, Cisco Client, Crystal Reports, Net Brain, ITSM Service Management and Ticketing platforms such as Remedy, and Service Now, Network-event correlation focused monitoring tools such as Science Logic (SL1), Splunk etc.

• Develop and maintain policies (including event and trap/SNMP policies) within Event Management platform to enable effective fault detection, correlation, and escalation.

• Develop scripts and automation to proactively identify issues, support rapid remediation, and ensure uninterrupted operations.

Change Management and Automation:

• Collaborate with internal teams and external partners (vendors, Engineering, CTO, Product) to design and implement custom solutions.

• Execute change management processes for platform enhancements, configuration changes, and upgrades.

• Implement automation using scripting languages (Perl, PHP, Python, Shell) to improve supportability, operational workflows, and monitoring capabilities.

• Analyze platform and operational metrics using standard analytics and data visualization/reporting tools.

Compliance and Security:

• Perform security patching, system updates, and deploy application change requests (e.g., MRs) as required.

• Partner with security teams to ensure devices meet applicable compliance standards and regulatory requirements (e.g., FISMA).

• Maintain an accurate, up-to-date inventory of company-owned assets, including servers, routers, switches, and desktops.

• Manage and govern router and switch configuration management activities.

Subject Matter Expertise and Support:

• Serve as a subject matter expert (SME) for Linux, Oracle, and Windows-based applications and platforms.

• Support internal development teams by advising on system design, integration, and technology solution options.

• Provide end-user support, including on-site assistance for ticketing tools and troubleshooting user-impacting issues.

• Participate in a 24/7 on-call rotation to support critical IT and production environments.

Infrastructure and Reporting:

• Maintain NOC infrastructure and ensure reliable, consistent operations across multiple data centers.

• Lead performance reporting, manage end-of-life tool replacements, and produce reports for Program Management, NOC leadership and other stakeholders.

• Administer and update asset and circuit/program databases, ensuring accurate inventory tracking and proper ticketing throughout the asset lifecycle.

Education:

Bachelor's degree in Math, Science, Engineering, Computer Sciences, or Operations preferred.

Experience:

Typically requires 8-10 years of relevant experience. (Technical Career Pathway role.)

Qualifications:

• Must be a U.S. Citizen

• Eligible for Public Trust suitability

Skills and

Competencies:

• Demonstrated expert-level troubleshooting and technical support capabilities across complex network, compute, and platform…