AV Service Technician Security Clearance

Position: AV Service Technician with Security Clearance
Audiovisual Service Technician The Audiovisual Service Technician will provide end-user training, troubleshooting, and issue resolution to a variety of government customers. This role works closely with AV engineers, AV installation technicians, and other team members to ensure a smooth end-user experience across all AV systems.

Position Responsibilities:

* Perform onsite AV system troubleshooting, maintenance, and repair to ensure high levels of operational readiness
* Provide meeting and event support including setup, in-meeting assistance, and post-event breakdown
* Perform preventative maintenance and daily AV system checks
* Provide technical support to end users in person and by phone
* Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems
* Provide AV system user training
* Escalate and collaborate with engineering staff on complex troubleshooting and issue resolution
* Complete and maintain manufacturer and industry association training certifications; maintain in-depth knowledge of AV products, services, and systems
* Attend daily engineering and operations & maintenance meetings
* Ensure compliance with change management processes for system updates or changes
* Maintain a professional demeanor while troubleshooting issues in high-pressure settings with senior officials

Required Qualifications:

* Ability to travel to various job sites as needed

* Physical requirements:

ability to walk continuously, stand 6-8 hours per day, climb ladders up to 15 feet, climb stairs, bend, twist, squat, and kneel for extended periods
* Experience installing and troubleshooting audiovisual systems including Biamp, QSC, Cisco, Crestron, Extron, Think logical, and similar platforms Desired

Qualifications:

* AVIXA CTS certification
* Manufacturer certifications or experience with Biamp, QSC, Cisco, Crestron, Extron, or Think logical Audiovisual Service Technician The Audiovisual Service Technician will provide end-user training, troubleshooting, and issue resolution to a variety of government customers. This role works closely with AV engineers, AV installation technicians, and other team members to ensure a smooth end-user experience across all AV systems.

Position Responsibilities:

* Perform onsite AV system troubleshooting, maintenance, and repair to ensure high levels of operational readiness
* Provide meeting and event support including setup, in-meeting assistance, and post-event breakdown
* Perform preventative maintenance and daily AV system checks
* Provide technical support to end users in person and by phone
* Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems
* Provide AV system user training
* Escalate and collaborate with engineering staff on complex troubleshooting and issue resolution
* Complete and maintain manufacturer and industry association training certifications; maintain in-depth knowledge of AV products, services, and systems
* Attend daily engineering and operations & maintenance meetings
* Ensure compliance with change management processes for system updates or changes
* Maintain a professional demeanor while troubleshooting issues in high-pressure settings with senior officials

Required Qualifications:

* Ability to travel to various job sites as needed

* Physical requirements:

ability to walk continuously, stand 6-8 hours per day, climb ladders up to 15 feet, climb stairs, bend, twist, squat, and kneel for extended periods
* Experience installing and troubleshooting audiovisual systems including Biamp, QSC, Cisco, Crestron, Extron, Think logical, and similar platforms Desired

Qualifications:

* AVIXA CTS certification
* Manufacturer certifications or experience with Biamp, QSC, Cisco, Crestron, Extron, or Think logical